Income Officer - Local Operations

One of the UK’s leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.
Income Officer – Local Operations
Clockwise Wood Green, London – N22
£28,620 per year
30 hours per week – to be worked over 4 days
Temporary position for up to 12 months
We have an excellent opportunity for an Income Officer – Local Operations to join our Housing Income Team in London. In this exciting role, you will be responsible for providing a high-quality income and debt recovery service, agile working, covering a designated area. You will join a team of 9 and on a typical day, you will be out and about, visiting tenant homes to recover the rental debt and identify alternative methods of payments. You will be required to support tenants to sustain their tenancies by signposting, income maximisation and use of negotiation skills. You will serve notices, attend court and work alongside key stakeholders. A log of interactions on SAP system is required to keep records in line with pre action protocol to ensure records are up to date and accurate. So if you are reliable, have the ability to work on your own, using your own initiative then this could be the role for you.
The role of Income Officer – Local Operations will include:
- Ensuring accounts in arrears are managed effectively, resolving queries and escalations as appropriate
- Engaging with customers to ensure barriers for rent payments are addressed through the provision of high quality advice and support
- Developing, building and maintaining relationships with key stakeholders, residents, staff including housing and letting teams and a range of external organisations and agencies
- Producing statistical information against key performance indicators, allowing for accurate recording and performance monitoring
- Meeting all legislative and regulatory requirements for income management activities (including court attendance and evictions), referring to policies and procedures where necessary
- Conducting visits and attending court hearings to secure possessions over properties
- Extensive travel and lone working
Skills and experiences:
- Proven experience within a housing management, debt collection and income related environment
- Excellent interpersonal and customer service skills
- Proven knowledge of relevant regulations, legislation and good practice is essential
- Demonstrable experience of administration relating to customer service and complaints
- Working knowledge of Microsoft Office packages (Excel, Word & Outlook) is essential
- A strong ability to priorities work load, working to deadlines
- Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Volunteering scheme
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- £28,620 per annum
To view the job profile, please click here
Closing Date: 11 February 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
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Proud member of the Disability Confident employer scheme