Income Officer

Hyperion Partners are currently working with a leading housing provider. They're currently seeking a highly motivated and experienced Income Officer to join our their dynamic team.

As an Income Officer, you will play a crucial role in managing and maximising rental income, implementing effective arrears management strategies, and fostering positive relationships with their tenants.

Responsibilities:

• Oversee a portfolio of rental properties and ensure timely collection of rental income.
• Develop and implement robust arrears management procedures to minimize rent arrears and financial risks.
• Conduct comprehensive financial assessments of tenants to determine appropriate rent calculations and housing benefit entitlements.
• Collaborate with tenants, providing advice and support on welfare benefits, debt management, and budgeting.
• Proactively engage with tenants, addressing queries and resolving disputes in a professional and timely manner.
• Work closely with housing officers to identify and address tenancy sustainability issues, aiming to prevent rent arrears and eviction.
• Keep up-to-date with industry trends, legislation, and best practices related to income management in the housing sector.
• Prepare accurate reports on rental income, arrears levels, and financial performance, presenting findings to management and senior stakeholders.

Requirements:

• Previous experience in a similar role within the housing sector.
• Strong knowledge of rental income optimisation and arrears management.
• Familiarity with welfare benefits, debt management, and budgeting.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with tenants and colleagues.
• Strong analytical skills and attention to detail.
• Proficient in using relevant software applications and databases.
• Ability to work independently and as part of a team, with a proactive and solution-oriented approach.
• A commitment to promoting sustainable and inclusive communities through efficient financial management.

To apply, please submit your CV outlining your relevant experience.

Note: Only shortlisted candidates will be contacted for an interview.