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SalaryAbout The Role
Following recent internal changes a fantastic opportunity has arisen for an Income Officer to join our award winning Team.
The role is on full-time basis working 37 hours per week. The role will be a mix of home and office working. However, there will be a requirement to attend meetings at our head office in Birkenhead and potentially other locations as deemed necessary to fulfil your role and complete training.
The role
The purpose of the role is to maximise rent collection from a portfolio of approximately 900 current rent accounts. This is a specialist role that requires a detailed knowledge of Universal Credit and Housing Benefit regulations in order to actively assist tenants secure their full entitlement to benefits available to help customers meet their rent liability and so avoid accruing rent arrears.
In addition, it is essential that candidates have experience in preparing cases for court following the Civil Procedure Rules as well as attending Rent Possession Hearings. Candidates should demonstrate this in their application.
Candidates should be able to demonstrate an ability to work under pressure and be motivated by challenging individual targets.
Good verbal and written communication skills are a must in this role as is a proficiency in using ICT packages.
There may be occasions when home visits are required, therefore, candidates must be able to drive and have access to their own vehicle.
About Us
Work with us…
Our mission is to provide customers with a home they’re proud of and create flourishing communities, and it’s our dedicated people that make this happen. This is a very transformative and brilliant time to join us at Magenta Living.
Who are we…
We are innovatively forward thinking, with a customer focussed approach. This allows us to be one of the best in our industry, managing around 13,000 homes across our heartland Wirral and the North West.
One of our key focuses is giving back to our customers and communities and as a Not-for-Profit organisation, social value is a significant part of who we are - everyone has their part to play at Magenta Living.
You’re in great hands here at Magenta Living as we’ve achieved IIP Gold standard for ‘We Invest in People’ and ‘We Invest in Wellbeing’. As well as being awarded the Navajo Charter-mark for our work supporting the LGBT+ community and ISO45001 for our people health and safety practices.
Our Culture…
We’re proud of our empowering, fun and flexible culture and value every colleagues opinion.
Our teams are the talented and motivated driving forces behind improving our customer, communities and colleague experiences, with opportunities for you to get involved with our dynamic colleague panels and social events.
Each year we vote for our charity of the year from a fabulous list of local charities, all nominated by our colleagues. Hosting a range of fundraising events and activities throughout the year, and this year we’re proud to be raising money for the amazing Together Dementia Wirral.
What we offer…
There’s so many to pick from but to just name a few…
- 26 days holiday (plus UK bank Holidays)
- 3 days paid time off over Christmas, or alternative time off
- Pension Scheme options with up to 18% employer contributions
- Flexible working
- Healthcare Cash Plan
- Well-being support and fun employee events
- Employee Recognition programme
- Talent Management Programmes and e-learning access to support development
- Free parking at either our head office or main depot
- Paid professional memberships
- Volunteering days
- Subsidised on-site gym
