Income Management Officer

Salary: £33,214 per annum plus an £846 annual car allowance and excellent benefits

Hours: 35 hours per week - we are also 'Happy to Talk Flexible Working'

Contract Type: 6-month fixed term contract

Location: Hybrid working - a mixture of home and office working at our office in Speke, Liverpool.

Closing Date: 17 January 2024, 5pm

Recruitment Date: 26 January 2024

Our vision is Great homes. Strong communities. Bright futures.

This vision supports our client's mission to provide quality homes and community-enhancing services to those in need. As a social landlord and a major stakeholder in the communities where they work, they work to tackle societal issues and help close the gap on the multiple inequalities that their communities face. Fundamental to this is the provision of good quality housing that people are proud to call their home.

What will your role be?

As an Income Management Officer, you'll play a key role in delivering a comprehensive, professional and customer-focussed income collection service direct to current and former customers. You will ensure customer accounts are well managed; engaging with customers to ensure understanding of their responsibilities to pay their rent on time and regularly, helping them make informed choices and signposting where further support is required.

Who are we looking for?

The successful candidate will have a good standard of secondary education (including English and Maths GCSE Grade C/4 or above). You will have proven experience working with a range of customers and agencies to deliver cross-tenure services, delivering excellent customer service and care. This role is an excellent opportunity for a great team player with outstanding communication and interpersonal skills who wants to make a real difference to South Liverpool.

An understanding of social housing and welfare benefits is desirable for this role.

Encouraging diversity

Our client is delighted you are considering applying for this role, as they understand that choosing the right place to work is a huge decision

They are always working to increase diversity and seek people who can bring diverse thinking, who care about their purpose, and fully support their values and commitment to customers. Our client therefore welcomes applications from all diverse backgrounds, cultures, perspectives, and experiences to support innovation, creativity, and to help them build balanced teams from all walks of life.

They understand applicants from ethnic minority backgrounds and/or with a disability may have experienced additional barriers when applying for a new role and so they offer applicants from ethnic minority groups or disabled applicants a guaranteed interview if they wish to apply under the relevant scheme and meet all the essential criteria outlined in the person specification.

If you wish to apply under this scheme please ensure you select "YES" to the relevant question on our online application form

The right fit?

Their colleagues represent their values and so it is important that you are able to demonstrate these in everything you do.

They are professional - you will;

show discretion when dealing with sensitive and confidential information

be self-motivated and able to manage own workload

be adaptable and well organised

They care - you will;

have excellent interpersonal skills

be able to build relationships with customers and demonstrate empathy and understanding

They are inclusive - you will;

respect and value colleagues, customers & stakeholders

be able to communicate effectively with a diverse range of people

be able to work collaboratively with a diverse range of people

They take ownership - you will;

be self-motivated to achieve targets

be able respond to changes in technology

take responsibility for self-development and learning

They make it happen - you will;

take responsibility for your continuous professional development

take a flexible approach and adaptable approach to work

Why join them?

You'll love being part of a caring, inclusive, professional and innovative organisation. You'll work with colleagues who feel happy, motivated and passionate about what they do as well as working for an organisation who will support and inspire you to do your very best.

The benefits you will receive

Our client will look after you with a fantastic holiday entitlement, a competitive salary, flexible working and even an extra day off to celebrate your birthday!

How do you apply?

Please click the apply button to access the recruitment pack and complete the online application process.

Our client will shortlist from the information provided so it is essential that you outline your suitability for the post as detailed in the job description and person specification within your Supporting Statement. Don't forget that the closing date is Wednesday 17 January!

• an up-to-date CV which shows your full career history (explaining any gaps) we recommend that this is no longer than three pages.

• a supporting statement detailing the reasons you want to join us and the contribution you would bring. It is important that your supporting statement highlights evidence of how your previous experience and skills relate to the criteria outlined in the Person Specification. We recommend that this should be a maximum of two pages.

All applicants must apply with a CV and Supporting Statement in order to be considered for this vacancy, if either document is not included then your application will not be progressed.

Our client is a Disability Confident employer, if you wish to apply under this scheme please ensure you select "YES" to the relevant question on our online application form.

Please note, we reserve the right to close this advert early should we receive sufficient applications ahead of the closing date.