Income Recovery Officer

Brief description:
*Income Recovery experience is essential.
We are looking for Income Recovery Officers for an opportunity to join a highly efficient and professional service that places itself in a strong position to meet the challenges and demands of maximising income collection and sustaining tenancies at every opportunity.
The Service is responsible for managing, monitoring and recovering arrears of rent and other housing related charges from current and former tenants. A key objective is to combine the effective recovery of arrears with the provision of a high-quality customer-focused advice, assistance and support service. You will be a key player in ensuring prompt and effective early action is taken to control and recover outstanding arrears to eviction stage and other associated debts.
• Literacy level 2 (or equivalent) and Numeracy Level 2 (or equivalent)
• A minimum of 2 years’ experience of working in a rent arrears recovery/income collection environment
• Excellent negotiation and communication skills
• Excellent customer service skills
• Ability to work with minimal supervision
• A performance-driven work ethos
• A desire to help customers to sustain their tenancies
• Highly organised and understand the importance of attention to detail
• A good working knowledge of arrears management procedures and processes
• Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases
• A good working knowledge of Universal Credit
• Knowledge of Local Authority