Address- Adaptability: Ability to quickly learn new products and technologies; self-motivation.
- Engagement: Contributing to technical discussion and planning and, more importantly, solving problems with great attention to detail.
- Teamwork: Our teams work in a highly collaborative and supportive environment. Typically you will be working independently or in a small team to resolve virtualisation, network, application, or middleware problems. You will perform technical research for new ideas and present it to the rest of the team.
It is advantageous to have strong knowledge of the technologies Responsiv is using. How to install and troubleshoot the installation, and to upgrade and patch products. This includes following good practice when operating on production systems and completing documentation in the form of ticket activity records and troubleshooting guides for others to use to solve similar problems.
The role is office based in Bracknell with occasional home working.
The role
This role requires time planning and excellent written and spoken communications. You will be expected to actively work to agreed deadlines, quality, and budgets.
- Handling customer requests through the Assist ticket system, prioritised according to severity.
Confident in customer facing communication. - Linux administration, including file systems, networking, upgrades, installation, file system manipulations, LVM, backup and recovery, scripting, Clustering, and testing/planning of the above.
- Software configuration for Linux packages and IBM products (WebSphere Application Server and MQ based software), as well as Apache and other Opensource packages.
- Platform builds and maintenance on Azure, AWS, IBM or Google Cloud. Hence, using Virtualisation software, Container Systems.
- Ensuring DevOps pipeline designs, builds, toolsets and practices achieve delivery efficiencies for companywide programs including testing automation and security by design.
- Constantly seek opportunities to implement automation within build and maintenance work, using technologies such as Ansible, Terraform etc.
This role supports the Responsiv Assist services. Working under the direction of the Service Manager, the role will focus on closing support tickets, software installation, proactive monitoring and management of customer and cloud platforms, and delivery of cloud improvement projects. Individual engineers are expected to be known for their detailed knowledge of specific products, while being a safe pair of hands delivering general technical support and triage activity.
Visit Home - Responsiv Simple | Effective | Distinctive for information about our company, and Vacancies - Responsiv for information about this and other roles.
Benefits
You will benefit from working in a dynamic and highly supportive and social environment, a competitive salary, personal contribution bonus, pension, private medical care, and active continuous professional development. Our social calendar has included sailing regatta, paintballing, golf, and much more.
