Infrastructure Engineer

Due to growth, our client based in St Ives is seeking an experienced Infrastructure Engineerto join their growing team. We are seeking a candidates with at least 6 years experience and ideally experience of working with multiple clients.

You will provide day-to-day front-end support to clients to include resolving incidents and fulfilling service requests to minimise client disruption.

Whilst this role is office based, you will be required to visit clients’ premises at times, therefore a Full driving licence and own transport is required.

Who are we?

We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.

What our client can offer you:

• Provide prompt, accurate and consistent communication to clients.
• Learn and understand every intricate detail of a client or collection of clients’ systems and infrastructures.
• Onboard new clients, assessing and documenting current systems and infrastructure.
• Implement change/new systems and hardware at clients sites.
• Investigate, diagnose and resolve technical incidents, escalating where appropriate.
• Travel to and from sites across the UK (some overnight stays possible).
• Guide and support 1^st,2^nd and 3^rd line service desk analysts as well as field service technicians, mentoring and coaching to enhance skills and abilities.

What we are looking for:

• Microsoft 365 certified: Modern Desktop Administrator Associate, Draytek DCNA certified, 3CX Qualified (advanced), MCSA Windows Server 2016-19 or equivalent, MTA:Networking security and windows server administrator fundamental, Microsoft Certified :Azure Fundamentals, Microsoft Exchange qualifications, Microsoft 365 certified: fundamentals or equivalent.
• Experience of working in a Service Desk Environment for at least 6 years.
• Experience of working with a variety of clients.
• Expert knowledge of mobile phone devices, both apple and android.
• Knowledge of hardware such as printers and Bluetooth peripherals.
• Previous experience in supporting and implementing client hardware and software.
• Previous experience in implementing various Firewall technologies.
• Experience in supporting and diagnosing LAN, WAN and VLAN typologies.

So, are you ready for your next job? Hit on the apply button today

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.