Infrastructure Engineer

Infrastructure Engineer

Locations: Bournemouth (office based)

Duties and skills summary:

• Supporting the business IT services at 2nd and 3rd line level, both at job location and across other UK sites from time to time. These run in the main on Microsoft 365 and Windows OS for both server and desktop, so extensive Windows OS, AD and M365 experience is essential.
• This role will be part of a Group-wide out of hours on-call service once on-boarding is complete and the successful candidate is comfortable with supporting all infrastructure.
• The successful candidate will be expected to join a 1 week in 6/7 paid on-call rota.
• Ensuring that the maintenance, administration and regular monitoring checks are completed and to ensure that the Network, Server and Desktop estate provides a robust and highly available platform.
• As part of the team, the role will be actively involved in the cybersecurity programme, so will need a knowledge and passion for all aspects of cyber security as well as documenting procedures and policies.
• The programme includes 3rd party access, patching, AV, MFA, MDM, encryption, traffic filtering, APT and M365 security policy creation.
• Supporting and delivering local and Group-wide projects.
• The successful candidate will have the opportunity to contribute to the IT strategy as well as delivering and becoming proficient in new technologies, including migration to cloud/hybrid hosting and vpn technologies, website hosting migration, cyber security enhancement and SharePoint migration. So some technical projects experience is necessary

Undertake day to day operations ensuring that all Incidents, Service Requests, Projects/Work Packages and Site Maintenance work is effectively supported making sure that the impact and disruption on the IT Services are kept to an absolute minimum.

• Ensure Incident or Service Request/Jobs calls in the Technical Support queue are actioned as per the Service Level Targets
• Ensure Server Data Backup/Restores are completed, to ensure that the integrity of the data is maintained, escalating any issues that cannot be resolved.
• Ensure that processes, policies and procedures are completed as per documentation
• Ensure that any Operating System patches are applied as per agreed schedules.
• Ensure relevant documentation is maintained and completed.
• Minimize service disruption when implementing projects, maintenance work and dealing with incidents.
• Complete any other relevant duties as directed by the Team Lead/IT Director

Specialist Knowledge/Expertise: strong 2nd and 3rd line level in a role using, with the ability to demonstrate good technical configuration and troubleshooting skills in the following technologies:

• Windows server and desktop operating systems
• Desktop, server and network hardware
• General client-side/server troubleshooting
• Analogue and IP telephony systems and mobiles
• Office 365 - front and back end admin
• MS 365 security and user admin
• Active Directory (incl. DNS, DHCP, GPO)
• WSUS and SCCM · Remote access technologies, e.g. VPN, RDP.
• Virtual servers and onsite/cloud (AWS/MS) hosting technologies.
• Networking systems, protocols, Cisco networks and firewalls would be desirable

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.