Infrastructure & Operations Team Lead

Start Date: Immediate (Hybrid)

Location: London, UK

Role Purpose

This senior role is within the Information and Communication Technologies team of a telco client responsible for the enterprise infrastructure. This is a diverse role supporting all aspects of enterprise design, build and operational support.

Provide tactical and operational leadership to the Information and Communication Technology team defining and implementing infrastructure standards and policies as well as designing and delivering infrastructure solutions and projects that meet business requirements.

Supporting the evolution of IT infrastructure, you will influence the design and strategic direction of our technology roadmap and cloud adoption. Work with Head of Services and other members of this team to provide a resilient, secure environment and ensure great customer service and support to the Business.

Key Accountabilities & Responsibilities

• Responsible for the operational functionality and availability of the infrastructure, hosted in our data centres and in the cloud, including server, virtualisation, storage, and backup services.
• Operational management of all related network services including data, Wi-Fi, voice, and communication platforms.
• Identity system incidents and problems. Troubleshoot, resolve, and produce root cause analysis of these incidents.
• Maintain a highly available resilient environment, patching and upgrading software regularly.
• Ensure all systems are fully encrypted with trusted encrypted algorithms and certificates are renewed timeously.
• Ensure system security access and protects against unauthorised access, modification and destruction.
• Undertake planning and implementation of policies and programs relating to architecture, operating systems, storage, security and networks;
• Responsible for implementation and release of system and application changes with relevant change controls.
• Vendor, licensing, and budget management, including requesting of quotations, obtaining approvals, following up on orders, capacity planning and optimising of licenses and alignment to budget.

Essential

Skills & Qualifications

• A degree in an IT related subject, or equivalent experience.
• ITIL certification required.
• In depth working knowledge and support of virtualisation and containerisation technologies.
• Extensive experience in Microsoft 365 and Teams, Azure, and Azure AD.
• Experience of migrating services and systems into a cloud provider, AWS, Azure or GCP.
• Expert knowledge and ability to support highly available enterprise email and email related security services.
• Demonstrable experience of networking, including ip addressing, dns, dhcp and radius.
• Extensive experience with backup and business continuity technologies and back practices.
• Extensive experience of the administration endpoint protection technologies.
• Extensive experience in security hardening servers and network equipment, including certificate management.
• Working knowledge of scripting and automation for example bash, PowerShell and ansible.
• Experience of more than 10 Years with a technical architect role of more than 7 years
• Hands on experience in scripting, infrastructure support is a must

Desirable

• Knowledge of finance applications such as SAP Business One and iDocuments;
• Support and administration of SharePoint infrastructure on premise and online