Student Engagement Team Lead

Our university Ravensbourne University London is an innovative, industry-focused university located at the heart of London’s newest creative community on the Greenwich Peninsula. We're champions of creativity and collaboration, dedicated to giving our learners the specialist skills and opportunities they need for outstanding careers in digital media and design. The University are currently working to a hybrid remote working model.  The role As a Student Engagement Team Lead you will play a crucial role in ensuring effective management of student attendance and engagement monitoring processes. This role involves collaboration with academic, Student Services, Registry and Casework teams. The role also works closely with our partner institutions to uphold compliance standards, best practices and periodically review processes to ensure continuous improvement.  The candidate Our ideal candidate will have experience in managing attendance and academic engagement processes within a further and/or higher education setting. Excellent organisation skills and experience of leading a team. The role will require advanced excel skills, and experience using student data systems along with experience of providing professional customer support.  The role requires effective prioritisation and time management skills, excellent attention to detail, and the ability to build strong working relationships with both staff and students. The role holder will be a proactive problem solver who is open to change and can contribute to the continuous improvement of processes, systems, and working practises. You will be able to work on your own initiative as well as effectively within a team, being flexible and adaptable.  For further information, including a full description of duties, essential criteria and details on how to apply, please click the 'Apply' button above. Ravensbourne University operate the Disability Confident scheme, and are committed to good practice in employing disabled people. For more information click here Further details:    We welcome applicants from all backgrounds and communities, and in particular those that are currently under-represented in our workforce. This includes, but is not limited to, Black, Asian and Minority Ethnic candidates, candidates with disabilities, and female candidates.