Address
Form of work
SalaryInfrastructure Engineer - York - Hybrid
Based in York (Remote working available)
Must be eligible for Security Clearance
You will help deliver comprehensive 3rd line support around our Intune managed services. The successful candidate will play a key role in providing in depth technical support across a variety of clients Intune and SCCM instances with proactive health checks, compliance, and configuration policies as well as autopilot and application packaging.
Key Responsibilities
- Provide 3rd line support to customers, resolving complex technical issues related to their Intune tenants.
- Perform regular patching, monitoring, and maintenance activities to ensure the stability and security of client systems.
- Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.
- Primarily work with Microsoft's Modern Endpoint management solutions, may also have to work with other technologies including the rest of the Microsoft stack, VMware, firewall vendors, storage vendors, backup vendors, and networking equipment.
- Utilize ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
Key Skills
- Broad and up to date technical knowledge of key vendor products
- Understanding of ITIL
- Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.
- Ability to work on your own and as part of a team.
- Strong attention to detail in logging/updating support tickets and technical documentation.
- Excellent customer service skills & problem-solving skills
- Flexible and adaptable as the business demands
- Ability to work under pressure.
- Must have a "can do" attitude at all times.
- A genuine interest in technology.
- Experience and knowledge working with an ITSM tool.
- Excellent communication and interpersonal skills, with the ability to collaborate with other teams and departments.
