Inside Sales Representative (warm sales)

Job Title: Inside Sales Representative

Reporting to: Commercial Manager

About the role

The Inside Sales Representative is a key role within the commercial team, looking after day-to-day customer service and facilitating growth through telesales activity

Key responsibilities

• Processing telesales orders in a timely manner
• Processing all email orders in a timely manner
• Import any orders placed through online portals
• Manage credit note process
• Ensure all orders have the appropriate checking procedures applied to them
• Ensuring telephone calls are answered within 3 rings and in a professional, polite manner
• Ensure all customer queries are dealt with in a timely manner
• Conduct daily service calls
• Conduct daily telesales calls
• Performing any other duties as reasonably required

Technical skills and experience required

• Strong communication skills both written and verbal
• Must have good IT skills including MS office products
• Must have good time management skills
• Must have a tenacious attitude and be able to overcome objections