Address
Form of work
SalaryAs the Insight Analyst you will be working within one of the best known and admired brands in the world - where you will be helping to support the implementation of a New Survey Platform, and to develop and support the reporting process across Europe for their Customer Service Operations.
Hybrid role - 3 days in the Office, 2 days working from home
Key duties include:
- Managing the day to day operations of Qualtrics XM platform surveys and feedback.
- Scripting questionnaires including skip logic dashboard development and data collection.
- Customer Experience data analysis insights.
- Data interpretation and storytelling leveraging analytics on the Qualtrics platform.
- Providing 1st line of support for customer service requests, and creating tickets for 2nd line support if required.
Skills & experience:
Essential -
- Experience with one or more SaaS survey platform experience technology (Qualtrics or Medallia.)
- Ability to configure the Qualtrics platform.
- Ability to support Customers with in-depth Qualtrics platform knowledge.
Hours of work:
37.5 hour week - can be worked flexibly within the hours between 7am - 7pm.
Benefits include:
- 25 days annual leave
- Up to 15% discretionary performance based bonus per annum
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Private Medical Insurance
- 4x Life Assurance
- £35 per month Flexible Benefits allowance , e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
If this insight Analyst role is of interest, then please apply now.
