Insurance Advisor - Household

Household Insurance Advisor

We are looking for an individual with Household Insurance experience.
Location: Portsmouth- you can work Hybrid
Salary: GBP24000 to GBP25500 per annum plus fantastic benefits

Hours of work: Monday to Friday 9am to 5.50pm: we will require you to be open to working between the hours of 8am and 8pm Monday to Saturday should business needs change in the future.
Start date: You will need to be able to start this position on 5th February 2024
Dynamite recruitment is working in partnership with a very well-established Insurance business who are UK based.
Our client is looking to recruit a Household Insurance Claims Advisor asap.
As a Household Claims Handler, you will be the first point of contact for customers who have experienced unforeseen events. You must empathise with customers, understand their unique situations, guide them through the claims process and make a positive impact on their lives.
Day to day the Claims Handler would be responsible for investigating, negotiating, and processing claims whilst ensuring that you are providing a high standard of customer service.
You will assess customer claims against their policies to ensure that claims are quickly paid.
Key tasks include.

• Assisting customers via email and on the telephone
• Supporting with various household claims enquiries
• Managing challenging enquiries and investigating where needed
• Processing claims
• Paying claims
• Completed FCA regulated administration.

What we look for in a candidate:

• Previous Household Insurance is a must.
• A positive attitude
• Highly organised under pressure with good attention to detail
• Ability to multi-task - switching between telephone calls and customer email.
• Excellent written and verbal communication
• Computer skills are essential.
• To be available to start on the 5th

To be considered please submit your CV asap.
INDHP