AddressAt Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.
To support our continued growth and exciting plans, we’re looking for a Insurance Quality Officer to join our Insurance Commercial Team.
In this role, you will be responsible for providing our existing insurance clients with outstanding customer service. As well as assessing and monitoring standards you will be adept at providing feedback, suggesting improvements, collating statistics and providing coaching and support to the Insurance Broking team.
As part of our Insurance Commercial team this role will focus on the quality of our interactions with our insurance customers, both verbal and written, highlighting areas where our people or processes can improve and develop an even better customer proposition.
In this role, you’ll be:
- Call Auditing to assess call quality, agent performance and customer and insurer outcomes.
- Assessing that the correct procedures and disclosures have been made to our insurer partners on policies that have been sold.
- Providing feedback to colleagues where issues have been identified and ensuring that any fixes are completed in a timely fashion.
- Take referrals from the broking team.
- Take a role in the induction of new members of the broking team, including test calls and live call listening.
- Interacting with the training team to highlight where development issues have been identified.
- Provide regular reporting updates
Requirements
About you
This is an excellent opportunity to join a friendly, supportive, and high performing team, you’re likely to have similar experience previously, and be able to demonstrate:
- Previous experience within Insurance in either broking or claims, across personal or commercial lines, experience within commercial property would be advantageous
- Familiar with Acturis insurance broking software preferred
- Have a good understanding of the Microsoft office suite of products, specifically Word, Excel and Outlook.
- Demonstrate excellent listening and written skills
- Be a good listener as well as a great attention to detail
- Be confident in your own decision-making skills and with conveying information to others
- Be an ambitious learner eager to understand and suggest improvements to processes
- Enjoy working both as part of a team and under your own initiative.
- CII qualification an advantage however full CII exam support is funded by Bionic
Benefits
About Bionic Group
Bionic has over 700 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing
- Private healthcare cover
- Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
- Eyecare scheme
Taking time away from work ️
- 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
- 1 paid family/religious day of leave per year - following successful probation period
- 1 paid charity volunteering day per year
- Option to buy/sell up to an additional 3 days leave per year
Family matters: for the special moments
- Enhanced maternity, paternity or shared parental leave
- 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
- Flexible working options & a hybrid work approach
Financial wellbeing
- Auto-enrolled salary sacrifice pension scheme
- Life assurance
- Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
- Cycle to work scheme
Recognition
- Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
- Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
- Long service awards
