Quality Assurance Officer

About us

At Hillingdon we’re proud of our commitment of ‘Putting our residents first’, ensuring they’re at the heart of everything we do! We want to attract talented individuals like yourself who share our aspirations for the borough and can support us to deliver exceptional services for Hillingdon.

With an ambitious strategy we pride ourselves on delivering services that improve the lives of all our residents, businesses, and partners. Embarking on a journey of continuous improvement, we’ve set an agenda to ensure the provision of; safer communities, a thriving local economy, a greener more sustainable environment, whilst increasing our digital capabilities.

Working at London’s second largest borough can be tough, particularly with government reforms, budget restrictions, and political attention – but it’s enough to keep us busy and ensures no two days are the same!

What does a Quality Assurance Officer do at Hillingdon?

Join our team in LBH Quality Assurance for a captivating opportunity in the realm of social care.

We are seeking an individual with experience in both adults and children's social care sector.

The candidate must be someone who appreciates the importance of adhering to Care Quality Commission (CQC) and the Office for Standards in Education, Children's Services and Skills (Ofsted). regulations.

As part of this team, you will play a pivotal role in ensuring that the services we provide are compliant with essential standards.

Immerse yourself in a role where every day brings new challenges and opportunities. As a member of our Quality Assurance Team, you'll be tasked with the essential duty of assessing and determining the suitability of various accommodations and resources commissioned by the Local Authority. The role is vital, ensuring that policies and procedures align with the needs and best interests of adults and children who are in receipt of care.

The core responsibilities will be to monitor and evaluate commissioned placements and resources. This means scrutinizing every detail, ensuring that service providers meet the stringent requirements established by the regulators

The role will be to carry out, planned visits, spot checks and action plan audits.

Ensuring both adults and children's needs are met in accordance with their care and support plans.

Collaboration with providers is key, as you'll offer practical support and expert advice to ensure the delivery of high-quality services, ultimately leading to improved outcomes for the residents of LBH.

You will actively support the development and production of qualitative and quantitative data that informs risk profiling, analysis, and service prioritization.

By providing internal feedback within the Council, you'll play an integral role in shaping commissioning strategies, service planning, and contract monitoring.

The role will involve providing guidance and advice on all quality-related matters. Recognising early indicators /risks and warning signs of concern will be a part of the daily routine, as it serves as a means of prevention.

About you

We are seeking an individual with a good understanding of Social Care for both Adults and Children's services.

Your strong communication and interpersonal skills will enable you to engage effectively with service users, stakeholders, Health colleagues, procurement teams, and the regulators from CQC and Ofsted.

Collaboration is essential to the role as you will work with providers, offering practical support and advice to ensure that they consistently deliver quality services and positive outcomes for our Service Users.

Join us to help make a real impact in the world of social care.

What we offer

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
Here’s a comprehensive overview of the fantastic benefits we provide:
Work Life Balance

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – You will receive a minimum of 26 days annual leave each year, in addition to bank holidays. This entitlement increases to a maximum 37 days after 10 years of service.

Health & Wellbeing

• Hillingdon Sport Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Cycle Purchase Scheme – Promote eco-friendly commuting with our cycle purchase scheme.
• Discount on Golf Fees – Enjoy up to 30% discounts on green fees at council owned golf courses.
• Financial Benefits – Secure your future with access to the Local Government Pension Scheme and membership to the Credit Union
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Eye Care – We contribute towards eye tests and lenses for Display Screen Equipment
• Mental Health Support – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues.
• Support and Counselling Services – Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.

Commute with Ease

• Travel Support – Make your daily commute easier with our season ticket loans and free car parking. We also provide bicycle parking, lockers, and showers at the Civic Centre.

Equity, Diversity and Equality Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. We value the unique perspectives and experiences of all individuals, and we believe that our workforce should reflect the diversity of the communities we serve.

We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. We recognise the value of a diverse workforce and encourage applications from candidates from underrepresented groups.

Join us in building a workplace where diversity is not only embraced but also celebrated, and where every individual has the opportunity to thrive and contribute meaningfully to our organisation's success.

Additional Information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.
Due to an expected high volume of applications, we could close this role early, we therefore recommend you apply as soon as possible to avoid disappointment.