Quality Assurance Officer

Quality Assurance Officer
London Borough of Waltham Forest
£22 P/H (Umbrella)

We are currently seeking an experienced Quality Assurance Officer to drive a culture of continuous improvement in Housing Solutions through the analysis of reasons for service failure, better understanding of customer needs and development of standards to get it right first time across the service.

Develop a comprehensive understanding of processes, policies and procedures in order to prepare high quality and timely responses to complaints, Members enquiries, complaints (stages 1& 2) FOI and other written enquiries received in the Housing Solutions service.

To monitor that the service actions are in the same path with targets and advice on improvement actions. To deal with specialist support/advice for a defined service area, supporting the statutory reviews function, to ensure that relevant legislation, regulations and policies are complied with.

If you have experience within this role and would like to apply please forward your CV, alternatively please phone Sarah on (phone number removed)