Internal Account Manager

About us:

Aero Healthcare is a global manufacturer of first aid, medical consumables, trauma devices and an expert in AED provision and distribution. Our mission is to partner with organisations, to help reduce preventable deaths. Innovation and R&D are at the heart of the organisation, challenging the status quo and developing the best in class products and services that delivery superior outcomes. We have extensive experience in working with national and international organisations in the implementation of defibrillation, first aid solutions and advanced trauma by utilising our knowledge from established connections and customers around the world.

The category you will be joining is Distributors and Corporate End Users, the biggest category in the business with over 700 customers, contributing to 65% of the overall company revenue. You will be supporting a small, lean team with a positive mindset and growth attitude. Supporting both the Category Director and Business Development Manager who travel throughout Europe establishing and developing new accounts.

Job title: Internal Account Manager

Reports to: Category Director

Location: King’s Lynn/Horsham/Hybrid

Hours: 8 AM – 5PM

Job Summary:

We are seeking a highly motivated and organized individual to join our team as an Internal Sales Support. This role plays a crucial part in ensuring the smooth operation of our sales processes and helping the Category Director (CD) to execute a successful growth plan. The ideal candidate will have excellent communication skills, attention to detail, and a customer-centric approach. They will have the ability to build rapport quickly, be solutions oriented and well organised.

Responsibilities:

1.

Reporting

•

Produce daily/weekly, sales vs gap reports on customers.

2.

Execute actions from face to face client mtgs

•

Appointment notes and actions for CD and AM.

3.

Create proposals

•

Create high value, high impact proposals for large opportunities.

4.

Manage external sales persons inboxes

•

Up to 2 peoples inboxes.

5.

Initiating and pulling together marketing campaigns for customers

•

Working closely with the marketing team, and actioning any marketing related follow-ups from account management meetings.

6.

Customer Interaction

•

Communicate with customers via phone, email, and other channels to understand their needs and provide timely assistance.

•

Address customer inquiries, resolve issues alongside Account Managers, and ensure customer satisfaction.

7.

Order Processing:

•

Wouldn’t be a key responsibility but the ability to do orders to cover for holidays and absences may be required ad-hoc.

Qualifications:

Proven experience in a similar sales support or customer service role.

Strong interpersonal and communication skills.

Detail-oriented with excellent organizational abilities.

Proficiency in Microsoft Office Suite (particularly Excel), CRM software and adobe suite.

Ability to multitask and prioritize in a fast-paced environment.

Knowledge of sales principles and practices.

Ability to manipulate electronically stored documents for professional presentation.

Preferred Skills:

Experience with sales software (Hubspot and Netsuite) and tools.

Familiarity with the industry and products/services offered by the company.

Ability to work collaboratively within a team and across departments.

Personal Attributes:

Proactive and self-motivated.

Problem-solving mindset.

Positive attitude and strong work ethic.

Adaptability to changing priorities.

Benefits

Car/Negotiable

Laptop

Phone

34 days holiday

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 3 years (preferred)
• sales: 2 years (preferred)

Work Location: In person

Reference ID: GOVIAM