Internal Comms Executive (Marcomms)

Knight Frank is the leading independent property consultancy in the UK offering agency and professional advice across commercial, residential and rural sectors. 

Established in 1897, Knight Frank now comprises a global network of over 240 offices.  Based in the global HQ at Baker Street, the UK internal communications team provides strategic internal communications advice to the UK business, which is comprised of three divisions – Residential, Commercial and Business Services.  The team is responsible for formulating and implementing internal communication strategies and campaigns to inform and engage our UK teams.  The team is part of the wider Marcomms (Marketing & Communications) team.

The Internal Communications Executive will work with the Head of Internal Comms, Residential, who currently oversees the UK and the wider Internal Comms team, on plans to support both UK and divisional business priorities.  They will collaborate across the UK to prepare creative internal communications approaches to inspire and engage teams, helping make them relevant for the appropriate divisional teams.

The Internal Communications Executive will work closely with colleagues from the Marcomms Delivery and Production (D&P) team, such as our Channel Planners and Creative team, to deliver successful internal communications campaigns and activities. 

The Internal Communications team is in the process of evolving, so this role presents an opportunity for the right candidate to get involved in the breadth of activity happening across our successful UK partnership.

Responsibilities

• Work as part of the Internal Communication team which advises the business on strategic internal communications approaches to engage the relevant audiences.
• Support the creation of UK-wide plans and activities and ensure joined-up, consistent messaging on key topics.
• Work closely with stakeholders to manage expectations, plans and outcomes.
• Create internal communications plans and campaigns to involve, engage and motivate colleagues to deliver business priorities, working with the wider internal communications team and the D&P team.
• Work with the D&P team to ensure a clear briefing process to enable the smooth and timely delivery of assets.
• Maintain our plans on Monday.com, our Marcomms planning tool, to provide accurate information and visibility across the UK about plans and activities.
• Support change and transformation programmes across the UK and for the divisions as needed.
• Support high profile activities such as town hall meetings, leadership updates, content for events and cascades.

• Maintain useful data to support Internal Comms approaches, such as engagement stats (opens, views, click throughs) to provide insight on the effectiveness of messages and campaigns, and opportunities to improve.

About you

You will have some experience of working with senior leaders in a global business.  A pragmatic problem-solver, who thrives in a complex and changing environment.  Experience of working in a sales-led, fast-paced business would be an advantage.

Experience:

• 2-3 years’ experience working as an internal communications professional.
• Experience of working with leadership teams.
• Experience working in a professional services or partnership environment.
• Experience of executing strategic employee communications across a variety of channels.
• A journalism/communication qualification would be useful.

Skills and Knowledge:

• Excellent organisational, coordination, project and time management skills.
• Excellent written and verbal communication skills, and an ability to adapt tone and style for different audiences.
• Some knowledge of communication best practice, with specific understanding of the role of internal communication and employee engagement in business.
• Pragmatic and professional.
• Confident interpersonal skills, with the ability to build strong relationships with internal stakeholders at all levels.
• A self-starter, who is open to new ideas and ways of working.
• Comfortable working at pace, juggling multiple activities.
• Ability to deal with ambiguity and change positively.
• Ability to work under pressure and develop workable solutions.
• High level of accuracy and attention to detail in all areas of work.
• High level of proficiency in all Microsoft Office products.

Other:

• Occasional travel to other locations, as needed.
• Working outside of core hours as needed.

What we can offer you

• A friendly, supportive team environment, with experienced professionals who work together to deliver high quality communications and best practice advice to our internal stakeholders and audiences.
• The opportunity to develop your career, working with UK and global teams, across a range of internal communications activities, channels and campaigns.
• The chance to be part of an established global partnership with strong values and a clear commitment to delivering a great experience for our colleagues, clients and business partners.
• Comprehensive benefits package etc.
• We value working together in the office to build strong working relationships with colleagues and stakeholders.  We have an agreed dynamic working policy

#LI-MM1  #LI-Hybrid   #1  #2

Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.