Internal Resource Manager

We are looking for an Internal Resource Manager to join our team!

Base Location: West London/Hayes

Salary: £39,415 - £45,136 + London weighting allowance + car / cash allowance + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12 Month Fixed Term Contract | Full Time

As an Internal Resource Manager, you'll be responsible for a team of up to 25 operational industrial staff, who deliver new connections, reinforcement works and network restoration at low voltage and up to 33,000 volts.

Other roles and responsibilities will include, but are not limited to:

- Ensuring all delivery requirements are met, such as guaranteed standards, regulatory reporting through the SSEN IT systems, excellent customer service and communication throughout the delivery process.

- Manage a team of industrial staff making sure as a team you deliver a great customer service performance whilst meeting and exceeding customer and regulator expectations.

- Monitor performance of SHE, welfare, compliance, team capabilities and the training portfolio of your team. You'll do this by tracking, monitoring and managing this daily.

- Look to improve productivity whilst still making sure work is completed and recorded to a high standard. You'll also look after team areas such as absence, holidays and capability to ensure enough staff are available to meet the programme of work.

What do I need?

To be considered for this role, we would love you to have:

- Experience of managing a team.

- Industry knowledge of how a Distribution Network Operator (DNO) operates and generates revenue and incentives within the current price control period.

- Technical knowledge of electricity distribution or a similar market sector along with an awareness of the key stakeholders and customers involved in electricity distribution.

- Strong stakeholder engagement skills so that you can communicate with people at all levels and make sure work is always progressing.

- Competent in your IT skills so that you're able to review data to assess performance and be able to produce presentations for rolling out vital information to your team.

Due to the travel required, you will need to have a full driving licence so that you can adequately travel within the licenced area.

Interested? Click on the link and apply for the role!