Internal Sales Coordinator

Our client is a specialist manufacturer of bespoke equipment. They install, service and maintain their equipment throughout the UK. They are currently recruiting for an Internal Sales Coordinator to join their team at their site in St Albans, Hertfordshire. The successful Internal Sales Coordinator will work as part of a small team proactively selling service contracts to new and existing customers as well as supporting the planning and coordination of the service team activity.

Please note, initially the role will be based in St Albans, however due to company relocation from May/June, the role will then be based from the new offices in Luton, Bedfordshire.

This is an ideal opportunity for a candidate with previous customer service/Internal Sales experience. In return you will join a global company who are at the forefront of technology within their field. The position offers some attractive benefits with the potential for career progression in a growing company. Interested candidates are encouraged to apply.

Internal Sales Coordinator Responsibilities:

• Achievement of agreed targets for the service contract business through the Internal Sales process.
• Management of the renewals for existing customer contracts plus the generation of leads for new contract business.
• Maximising the contract value through the upselling of additional services and checking account details for additional products that could be included.
• Preparing quotations and communicating with existing and potential customers by phone and email to negotiate, sell contracts and secure orders.
• Invoice customers on receipt of orders and follow up on payment in the event of delays.
• Communicate with engineers and customers to plan maintenance visits.
• Assist in maintaining the scheduling tools and engineer calendars to show all activity planned.
• Manage incoming technical enquiries from customers and allocate to the right resource for resolution.
• Re-plan workload as required to provide timely response and resolution to breakdowns.
• Run analysis to identify the spare part requirements for upcoming work, compare to available stock and ensure stock levels are maintained.

Internal Sales Coordinator Requirements:

• Proven administration/customer service experience.
• Experience of working in a sales role.
• Previous resource scheduling / planning experience.
• Good geographical knowledge of the UK.
• High level of attention to detail.
• Ability to multi-task effectively and prioritise workload.
• IT literate.

Internal Sales Coordinator Benefits:

• Salary is negotiable depending on skills and experience.
• Monday to Friday 9am – 5pm.
• 25 days holiday rising with service to 28 days + bank holidays.
• Performance related bonus – up to 10% paid annually.
• Private health insurance, life assurance.
• Company pension scheme.
• Full training and ongoing support to enable you to fulfil your role to the best of your potential.
• Access to ‘Your Wellbeing Matters’.