Address
Form of workInternal Sales Processor / Administrator
Location: Lympne, (near Hythe) Kent, CT21 4LR.
Salary: £21,255
Benefits: Pension, Employee Discounts Scheme, Employee Assistance Programme, staff concessions, Employee of the Month awards, increased bereavement leave, increased holiday with length of service, Long Service awards.
Contract: Full Time - Monday to Friday (37.5 hours/week).
Since starting in 2003, FFX has become one of the UK’s largest independent suppliers of high-quality tools, fixings and building supplies. Now we want you to play a key role in our future by joining our successful Technical Sales Team.
Working in conjunction with the Technical Sales team you will be crucial to our success through providing our customers with an exceptional level of service by keeping them up to date with delivery information via email and over the phone.
A fantastic administrator with good IT skills and excellent communication skills, you will be able to work under pressure and to deadlines with a high degree of accuracy. With an ability to think outside of the box, you will be driven to succeed and to provide our customers with the best level of service possible. Previous sales order processing/customer service experience within a Builders Merchant or Fixings supply company would be a definite advantage.
Sound like the job for you? Then read on.
Responsibilities
• Liaising with the Technical Sales team throughout the day, both over the phone and via email.
• Taking down orders phoned through by Technical Sales, entering orders onto the system as delegated by the Internal Sales Co-ordinators and as required by the team.
• Highlighting any stock issues arising as a result of customer orders to the Technical Buying team.
• Liaison with the Warehouse on problems and helping to resolve these with the Technical Sales team.
• Following up on any stock due in to ensure that all orders are completed and delivered to customers in a timely fashion as per their requirements.
• Keeping warehouse, reps and sales co-ordinators informed of any changes in supplier ETAs
• General administration not covered above, including filing, printing orders, following up emails and routing phone calls.
• Consistently demonstrating and adhering to the brand values at all times.
The Individual
Capability, Knowledge and Experience
• Previous administration experience.
• Good IT/system skills; proficient in Word and Excel.
• Well-developed typing and PC skills.
• Previous sales order processing/customer service experience within a Builders Merchant or Fixings supply company would be an advantage.
Personal Characteristics
• Strong customer service ethos with a willingness to go above and beyond to ensure 100% customer satisfaction.
• Excellent and accurate communication skills – verbal and written.
• Ability to think outside the box.
• The ability to work under pressure, quickly and accurately.
• Self- motivated with desire to achieve and excellent organisation skills.
• Proactive with a high level of common sense.
• Very strong attention to detail. This is a role where the smallest mistake can lead to serious consequences.
• Resilient personality, able to forge strong relationships and instil trust in customers over the phone.
• A team player.
These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.
