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Form of work
SalaryOur Client has a history that spans over 39 years, our Client has grown into one of the UK’s most successful construction product distribution businesses with specialist teams dedicated to each of their key market sectors, allowing them to add value at every stage of a construction project.
Their network of branches across the UK stocks a wide range of products from market-leading brands and they pride themselves on efficient, on-time, and fast delivery coupled with first-class technical expertise.
You will be responsible for managing and developing relationships with key customers, as well as identifying and closing new sales opportunities with a broad customer base including Construction Companies, Developers, Housebuilders, Fit Out Companies, Cladding Companies, and Roofing Companies.
Customer Service and Performance
- To follow up and file quotations issued to check competitiveness and to secure sales.
- To provide feedback on pricing levels to Managers.
- To maintain the content and accuracy of the sales daybook.
- To assist with project tracking of potential business.
- To answer general customer inquiries, advising product availability, delivery dates, transport schedules, and product lead times promptly and accurately
- To deal with customer complaints fairly and reasonably to resolve problems quickly and satisfactorily for all parties concerned.
- To proactively call nil spend/dormant/targeted accounts as requested by Management.
- To respond to telephone sales inquiries, pricing following current guidelines, to maximize their profitable conversion to orders.
- To assist in collecting cash from debtors, where this is appropriate.
- To receive, examine, and link confirmation orders, advising any amendments necessary to originals.
- To check and confirm dates and content of direct deliveries as they fall due
- To pass checked and confirmed direct deliveries daily to invoicing
- To liaise with suppliers on schedules for incoming goods for specific orders.
- To liaise with the Transport Manager to advise customers of any alterations to delivery schedules.
- To keep own price lists current and updated.
- To assist in maintaining current and updated price lists and manufacturer literature at the branch.
- To assist with periodic stock takes where required.
The Requirements
- Outbound and inbound call experience
- Proven organisational skills & planning ability
- Be self-motivated and driven
- Sales Account management
- Ability to work on own initiative & within a team
- A superb relationship-building ability
Location Medway Kent
Salary Negotiable DOE
