AddressInternational Patient Coordinator
London: The Harley Street Clinic Campus and Princess Grace Hospital
Full time 37.5 hours per week
Permanent
Salary: Competitive
We are recruiting for an International Patient Coordinator to join our International Relations Team based in The Harley Street Clinic- UCH
The International Patient Coordinator will be predominantly based onsite our private units at UCH but occasional to The Harley Street might be required.
You will be responsible for liaising between consultants, secretaries, hospital staff and patients to ensure bookings are made and all details are accurately communicated.
Within this role, you will be a key member of the International Patient Centre, responsible for ensuring effective liaison between the patient and the clinical team for Guarantee of Payment queries.
Duties and Responsibilities
- To act as the hospital manager and ensure the safe and effective management of hospital systems and services
- To utilise the tele-tracking system to ensure the most appropriate use of beds in each clinical area and across the campus
- To ensure that each emergency admission is correctly assessed before admission
- To undertake the lead in the hospital’s emergency plans for fire, cardiac arrest, major incident etc.
- Collaborate with relevant departmental heads when hospitals operational facilities are / or have the potential to be adversely affected
- Work towards an effective risk sensitive solution to the issue
- To be a highly visible role model to all staff within The Hospital
- To liaise in a professional manner with internal and external customers
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the International Relations Team to us you will be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll bring:
- Previous experience in a similar role within private healthcare is essential
- Arabic Speaking is essential
- Previous Arabic interpreting experience is essential
- Excellent Communication skills
- IT Literate
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As an Associate Head of Governance you will be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Diversity and Inclusion
Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
