International Programmes Officer (Training and Development)

Cohort Programme Manager

• Salary: £37,565 – £39,819 dependent on experience
• Contract Type: Permanent
• Hours: Full Time (typically 09.30-17.30 but with flexibility)
• Location: We’re based in Elephant & Castle in central London, but this role is fully hybrid so we work remotely, though team members must be willing to travel to London periodically
• Responsible To: Head of Programmes 
• Application Deadline: 10am 25th March 2024
• Interview Dates: 1st interview 2nd and 3rd April 2024, 2nd interview 15th April

Our Commitment to Equity

We believe everyone has potential. We are committed to increasing equity among business owners, and we want to do the same for our team. Research shows that some underrepresented groups tend to only apply for roles if they meet every single requirement. At Hatch we  are interested in your future potential just as much as your past experience. So if you’re excited about this role but your past experience doesn’t tick every box on the job description, we’d love it if you went ahead and applied anyway.

And if this role isn’t quite ticking all your boxes but you like the idea of working at Hatch, please add your details to our careers mailing list to be the first to hear about new opportunities in future.

We want to ensure that our team represents a wide cross-section of society, and we know that means we have to make an effort to understand and accommodate different people’s needs. If you would require any reasonable adjustments to be made to support you to apply, interview or join the Hatch team please contact us.

Role Purpose

Picture this: it’s 1pm on a Friday, and you are welcoming fifteen entrepreneurs into a virtual room for their Graduation Celebration. They’ve spent the past several months attending expert-led masterclasses on key concepts ranging from their financial model to their marketing plan, working in small groups and building a peer network, and accessing Skilled Volunteer 121 support and Peer Mentoring from successful entrepreneurs. They’ve just finished pitching their businesses at a Demo Day, getting feedback from friendly Dragons, making networking connections, and sharing their ideas with an audience. 

You know that the support they accessed on this programme helped them test their assumptions, grow their business, build their confidence and overcome their fears. You’re looking forward to seeing them achieve their goals, access funding, earn more money, employ more people and have a positive impact on their local communities and the wider world.

Sound like your ideal Friday? We are recruiting for a Programme Manager to join the Hatch team, running cohort-based programmes for underrepresented entrepreneurs running impactful businesses.

The Programme Manager role will be designing and delivering courses across Hatch’s core portfolio of programmes (Launchpad, Incubator and Accelerators) programmes. This role will be pivotal in understanding the needs of later-stage founders and how they prepare for growth. 

For this role, an understanding of the barriers and needs of entrepreneurs across different stages of their business journey is desirable. 

Responsibilities  

Communications, marketing and recruitment

• Creating public descriptions of programmes, including eligibility criteria, selection criteria, learning outcomes, benefits and case studies
• Collaborating with the recruitment manager and sometimes owning recruitment and selection processes, with the support of a Programme Coordinator
• Supporting the recruitment manager with reviewing and responding to incoming leads and conducting interviews with applicants from time to time
• Making selections for the programme according to selection criteria

Managing relationships with entrepreneurs

• Designing and overseeing channels of communication with entrepreneurs on programmes
• Being the main point of contact for founders on the programme, answering questions and ensuring attendance
• Ensuring a great experience for all entrepreneurs, and checking in with them throughout the programme
• Supporting our Community team to engage those on programmes and graduates with extra support and resources

Designing and updating curriculum

• Owning overall curriculum and learning design outcomes of programmes
• Finding, selecting, briefing and evaluating expert speakers, with support from the Head of Cohort Programmes
• Recruiting, onboarding, supporting and evaluating facilitators, with support from the Head of Cohort Programmes
• Owning and updating facilitated session outlines and slides and ensuring facilitators are prepared for each session
• Attending expert sessions and cohort workshops
• Collecting and sharing feedback for continual programme improvement
• Identifying and suggesting programme improvements and innovations

Evaluation and monitoring

• Tracking feedback throughout the programme
• Overseeing evaluation process, in partnership with Impact, Evaluation and Learning Taskforce
• Collecting KPIs and outcomes for reporting
• Working with Fundraising and Partnerships team to report to funders on KPIs and finances
• In some cases, managing relationships with funders

Line management

• Programme Managers may be responsible for line management of one or more Programme Coordinator(s), including setting tasks, assigning projects, identifying opportunities for growth and conducting quarterly reviews

Budget management

• Budget forecasting for direct spending on programmes
• Monthly cash flow forecast reconciliation and re forecasting 

Other

• Gaining and maintaining in-depth knowledge and understanding of Hatch’s work, priorities and future plans and acting as a spokesperson for the charity when required, including representing at external events as appropriate
• Be an outstanding advocate for Hatch in line with the core values of the organisation
• Other duties that may be required from time to time as part of a small, dynamic team

Person Specification 

• Strong interest in equitable and impactful entrepreneurship – experience as an entrepreneur yourself would be a bonus
• Exceptional communicator, both written and verbal, and comfortable talking to a wide range of people
• Strong presentation and facilitation skills
• Creative problem solving skills: always looking for things to improve and suggesting ways of improving them
• Experience in line management, coaching skills, or experience supporting other team members with setting tasks and growth
• Comfortable with financial budgeting and KPI reporting
• Willingness to experiment and learn
• Ability to work both autonomously and collaboratively with the wider team
• An understanding of the social enterprise landscape and fundraising process would be desirable

Benefits

We care about our people and giving them the things they need to succeed, and we are passionate about Hatch being a great place to work.

We are a hybrid working organisation, and our head office in Elephant and Castle is available for anyone to work from as much or as little as they’d like. We provide all team members with a laptop for ease of use wherever you choose to work. Although we offer the  flexibility to work from home,  there are times when it is useful for us to get together in person for certain meetings and team days.

Our benefits include:

• Flexible working – work from home or in the office and at the times that work best for you 
• 37 fully flexible holiday days (including the 8 UK bank holidays) in 2024 
• Paid time off for dedicated learning and Development opportunities
• Access to Hatch programmes and events free of charge
• L&D Learning Platform Access Learning
• Employee Assistance Programme Health Assured
• Team Days/get togethers 3 times a year
• 4 days per year paid time off to volunteer
• 4 Wellbeing days per year
• Employee pension scheme
• Salary Sacrifice Scheme 
• Enhanced parental leave
• Cycle to Work Scheme
• Eye care scheme
• Enhanced sick pay leave
• Interest free loans to purchase season tickets for travel to work

To Apply

Please note we are only able to accept applications from candidates who have the right to work in the UK.

In order to apply for this role, we ask all candidates to provide a CV, a cover letter and a response to the following bullet points:

• What excites you about Hatch as an organisation and about this role in particular?
• What do you think makes for a good learning experience for an entrepreneur?
• What would you do in this role that would really make an impact?
• Where did you first hear about this opportunity?

We are only accepting applications via the portal which is accessible on our website. Please note – we will not consider any applications unless they include a CV, cover letter and response to the points above, and/or if they have not been submitted through our application portal.

If you have any questions or need any help with your application, please drop us a line (recruiters will be politely turned away).

If you apply, we will process your personal data for recruitment purposes only and in accordance with our Data Privacy Policy.