It Administrator

Due to the growing success of our client's Asset Upcycling Services, we are looking for a motivated & talented individual to the team as a Technology and Asset Renewal Specialist.

You will help to continue to offer the highest levels of Service Delivery & Customer Satisfaction whilst looking after hardware returns end-to-end for our large portfolio of Asset Upcycling Services customers.

The role spans a wide spectrum of responsibility - including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.

• Responsible for SOW system setup
• Pricing, banking details and factory obligations
• Prepare relevant quote terms for priced bids
• Create asset return requests in D365
• Responsibility for chain of custody tracking
• Monitor the input and throughput of returned assets as they are processed in the factory
• SPOC for factory status to AM (status desk)
• Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)
• Execute asset reconciliation in D365
• Responsible for settlement accuracy and financial credit/rebill adjustments
• Payment requests and remittance confirmation

How you'll make your mark:

• Deliver the highest levels of Customer Care.
• Promote the Circular Economy philosophy.
• Ensure strongest chain of custody for hardware in our care.
• Meet & exceed exacting customer KPIs.
• Own & resolve all issues to successful resolution in the client's view.
• Be single point of contact for your accounts.
• Collaborate - identify, share & implement best practices.

About you:

• Typically, 3+ years experience in a related business.

Knowledge and Skills:

• Good knowledge of IT & Services industries.
• Ability to analyse problems & solve creatively.
• Communicate well verbally & in writing.
• Manage relationships well at all levels.
• Facilitate exceptional levels of service delivery.

If you feel you have the skills and experience needed for this role; please do apply now.