Address
Form of work
SalaryTo be part of a Group Wide IT Service Delivery team, aiming to provide best in class IT Services to a global business.
Under the direction of the Head of Technology Services Delivery to act as the first point of contact for customers seeking technical assistance, perform remote troubleshooting through diagnostic techniques and pertinent questions and determining the best solution based on the issue and details provided by the customer.
Client Details
My client is a Financial Services organisation with these particular offices based in Whiteley and with 3 other offices in Europe, 2 in the US and also in Bahrain and the Cayman Islands.
Description
Key Result Areas
- Serve as the first point of contact for customers seeking technical assistance
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products and services
- Record events and problems and their resolution in service desk platform
- Follow-up and date customer status and information
- Pass on any feedback and suggestions by customers to the appropriate internal team
- To act at all times in accordance with company values
Profile
Qualifications
* Sound academic background
* IT Qualification or willingness to study towards
Experience
* Minimum 2 years' experience in an IT administrative role
Knowledge
* Good understanding of Microsoft Windows and Microsoft Office
Skills and Abilities
* Excellent written and verbal English
* A high level of accuracy with good attention to detail
* Good time management and the ability to prioritise workloads
* Organisational skills and the ability to manage conflicting and demanding deadlines
Job Offer
An excellent salary and benefits package, including study support and bonus, are available to the successful candidate.
