Address
Form of work
Salary- My client in Whiteley is looking for an IT Administrator.
- Excellent salary & benefits (hybrid working/study/bonus)
About Our Client
My client is a Financial Services organisation with these particular offices based in Whiteley and with 3 other offices in Europe, 2 in the US and also in Bahrain and the Cayman Islands.
Job Description
Key Result Areas
- Serve as the first point of contact for customers seeking technical assistance
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products and services
- Record events and problems and their resolution in service desk platform
- Follow-up and date customer status and information
- Pass on any feedback and suggestions by customers to the appropriate internal team
- To act at all times in accordance with company values
The Successful Applicant
Qualifications
- Sound academic background
- IT Qualification or willingness to study towardsExperience
* Minimum 2 years' experience in an IT administrative roleKnowledge* Good understanding of Microsoft Windows and Microsoft OfficeSkills and Abilities
- Excellent written and verbal English
- A high level of accuracy with good attention to detail
- Good time management and the ability to prioritise workloads
- Organisational skills and the ability to manage conflicting and demanding deadlines
What's on Offer
An excellent salary and benefits package, including study support and bonus, are available to the successful candidate.
