It Apprentice

The IT apprentice will have a range of duties in their own area assisted by the IT Team. They are expected to work with supervision and for under the Technical Support Team. The IT Apprentice will be involved in resolving routine IT issues & contributing to new programmes and projects.
The IT department provides the capacity for operating applications development, storing and securing the electronic information the organisation owns and providing direct operating assistance in software use and data management to all functional areas in the organisation. We are responsible for providing IT hardware and maintenance support services, implement security policies to safeguard the security of organisations hardware and its data.
Information:
Position: IT Apprentice
Location: Lewisham, South East London (SE18)
Pay Rate: £24,000 per annum
Hours: 42.5 hours per week
Job Role / Requirements:
Have an overall passion for IT
Provide technical support to both internal users and customers
Perform routine ICT tasks
Undertaking reasonable tasks as required, including some administrative tasks
Providing both telephone & remote support to customers/users on a range of issues
Must have good command of English Language
Excellent communication both written & verbal
Excellent levels of customer service at all times
About You
Able to demonstrate and deliver high quality IT support and customer service to both our clients and service users.
Reliable, Responsible and Punctual
Able to work in a team as well as on your own
Be calm under pressure and confident in dealing situations in a calm and professional manner
Confident in writing reports
The ability to be pro-active and think on your feet use initiative
To have a smart appearance befitting the company
Be confident you are able to undertake 100% of all specific duties
Be able to provide all the documentation and vetting information requested
Duties:
Assisting the IT Management in the day to day running of company’s IT infrastructure.
Setting up user accounts, implementing password changes & resolving work area problems
You may be asked to work the occasional weekend to support operational need, this will be supervised and paid in addition to your normal working hours. In addition, you’ll be expected take part in the Technical Support meetings.
The timely and accurate logging of customer issues into the company ticketing system, from both phone calls and incoming emails and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions.
Recognising when a call is urgent and escalate accordingly.
Carrying out configuration and testing of new kit prior to install.
Ability to work as part of a team as well as self-motivated in managing your own workload.
Keeping records of all users including the management of equipment loans.
Printing problems – both hardware & software – determining & rectifying the cause of faults.
Hardware – routine checking, fault finding and rectifying, general maintenance – base unit, monitors, mice, keyboards, printers, network cabling and switch fault diagnosis and rectification, etc. This may involve replacement, minor repairs or organising third party repairers, dependent on fault.
Replace and supply of peripherals and consumables – stock control of consumables and hardware ordering.
Build new workstations and laptops and add them to the network
Assisting with laptop hardware and software problems when applicable
To assist and train staff in the use of equipment and software when applicable.
Changing telephone extensions and names on the company’s phone system
Are expected to take ownership of the tasks & projects set out by their line manager.
Understand the importance of managing both professional and learning responsibilities.
The ability to demonstrate an excellent customer service focus when dealing with clients.
Any other duties as requested by the IT Manager
This is a fantastic opportunity to develop your skills and experience as apprenticeships give you the opportunity and support to develop new work-placed skills in an organisation committed to your professional success. The post holder will complete a course of study and/or all learning and development requirements of the role. As an Apprentice, you will use the support on offer to maximise the benefits to your professional development.
You will have the opportunity to participate in a supportive environment to develop the behaviours, knowledge and professional skills required of the role and the team. You will commit to your professional development plan, set out at the beginning of your Apprenticeship.
Benefits
HSF Health care plan
HSF Perk Box – discounts & offers from cinema tickets to days out
Cycle to work scheme
First class training allowing you to develop your skills
A view for career development
Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparalleled in the security industry.
At CIS Security Ltd, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. CIS Security Ltd is proud to be an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, quality and business needs.
Due to the volume of applications, if you have not heard anything within three weeks of initial contact then you have not been successful on this occasion.