AddressIT Assistant
Permanent
Based in Henfield (you must be a car driver due to the location)
£23,000 - £27,000 per annum
Ref: TA2162
Tony Alan Recruitment currently has an exciting job opportunity for an IT Assistant to join an established business in the Henfield area on a permanent contract.
Your duties will include:
- To be a confident, active member of the IT Team, providing effective remote, on site, and telephone based technical support to users
- Assist with day-to-day IT service and support issues
- Work alongside and accelerate issues to the IT Manager and Service Desk
- Visit work sites to setup and maintain infrastructure, broadband and peripherals
- Assist in the creation and updating of support documentation, contribute to and improve internal knowledge base and asset register
- Provide hardware and software installation services, including: PCs, servers, networking, firewalls and security, WAN/VPN, Windows, Microsoft 365
- Take ownership of technical issues, follow established escalation process for critical or high priority issues
- Ensure all technical notes are logged onto the ticketing system, and any relevant SLAs are met
- Help to deliver key technology projects, implement new customer projects, onboard support users
Key requirements:
- Someone with a desire to start a career in IT
- Track record of providing IT support across an organisation (desirable)
- Some working knowledge of operating systems, applications, databases, end-user and server hardware, infrastructure, information security, mobile/fixed line phone systems, mobile and fixed line broadband provision
If you feel that you would be suitable for this position then please apply with your CV.
REFER A FRIEND SCHEME: If you refer a candidate to us and they are placed you will be eligible for a cash reward!
Due to the high number of CV’s we receive we are unable to respond to all applications therefore if you have not heard from us within 10 days please assume you are unsuccessful in this instance.
Job Type: Full-time
Salary: £23,000.00-£27,000.00 per year
Benefits:
- Company pension
- On-site parking
- Work from home
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
