AddressAbout the Company
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
About the Team
The Solution Delivery Management team is committed to establishing and improving strategic Business Partnerships, developing and delivering high ROI and competitive IT solutions. At the same time, the team drives efforts in stakeholder engagement, IT solution delivery management, as well as IT technical project management.
Responsibilities
- As an important partner of business lines, have an in-depth understanding of the strategic planning and goals of the business side, and formulate corresponding IT strategic plan to align with business goals;
- Establish close cooperation and trust relationships with leaders of various business lines, continuously promote IT visibility and influence from the business side and improve overall customer satisfaction;
- Closely cooperate and organize IT Services Owners, deliver high quality IT services to meet and lead the industry's service level, and build solutions for key business needs and enable business fast growth;
- Explore and combine industry trends and best practices, to proactively provide constructive suggestions and solutions for business requirements;
- Responsible for the management of important business projects and programmes, including organizing various project meetings, monitoring the project execution process, discovering and resolving major risk points, and controlling changes in requirements;
- Cross functions information communication and resource coordination, efficiently promote the alignment and implementation of technical solutions, business guidelines and process systems, and ensure the achievement of project and business goals.
- Advocate as a champion of change for our customers' strategic plans.
- Identify and implement opportunities for service improvement, cost optimization, and increased efficiency.
- Develop tools and solutions to increase the operational efficiency of the IT process with a focus on excellent user experience.
- Occasional travel is required.
Qualifications
- Bachelor's Degree in Computer Science, Systems Science, and Computer Engineering
- A minimum of 5 years working in the IT field with a focus on championing organizational evolution, e.g., leading initiatives, products, services, or interactions, business support experience is preferred;
- Strong knowledge of IT infrastructure (Network, VPN, firewall, virtualization, servers, storage, etc.);
- Strong communication and collaboration skills, build and maintain strong relationships with partners at all levels of the organization, and able to call high among core leadership team level in business line.
- Strong motivation and influence skills to build common ground between IT and business, communicate effectively with various technical or non-technical personnel, and align the best solutions and implement them through informal leadership ability.
- Strong business learning and analysis ability, sense of responsibility, logical thinking, curiosity and self-learning ability for new technologies;
- Strong stress resistance, able to adapt to multi-tasking, demanding, flexible and professional work environment;
- Systematic problem-solving approach with the ability to adjust quickly to changing priorities and progress in high ambiguity and uncertainty areas.
- Hardware/software/network training and/or certification in systems (such as ITIL, Comptia A+/Network+, MCSA, Apple certification, etc...) is preferred.
