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Form of workJob Description
IT Support is about more than crushing tickets, at least it should be.
So many businesses concentrate on how many issues you've solved quickly sometimes you feel like you're hammering nails.
Wouldn't it be nice to work somewhere that you haven't got 15000 KPIs to achieve?
How about a business that doesn't see the value in tickets completed? Instead you're encouraged not to solve the ticket but the underlying problem.
As a business, they don't often lose clients easily, they base this partly because they solve underlying issues first time and remove a lot of the friction from the MSP-client relationship.
The other half, is that they invest in their staff training. Not just from a technical perspective (thought that is a huge part of it) but from a customer management perspective.
You'll very quickly have the opportunity to work projects as well as work on proactive support.
The business has been going for 20 years' and their average staff retention is 9 years' so they're clearly doing something right.
Don't you owe it to yourself to see if IT could be better?
Who do you need to be?
- An experienced 2nd or 3rd Line Engineer (ideally with MSP experience)
- A Car driver (access to a pool car if you need to be on site)
- Strong a communication and stakeholder management.
- You must have indefinite leave to remain or be a British Citizen.
Salary:
£30k - £40k
Location:
Harrogate - 5 days on site
Hours - Mon - Fri 9.00 - 17.30
