IT Programme and Systems Manager

Are you a dynamic and proactive individual with a passion for IT? We are looking for an IT Programme & Systems Operations Manager to join a York based organisation. As a small but rapidly growing company providing cutting-edge Information Communications Technology (ICT) products and services (virtual desktops, market leading internet provision integrated VoIP systems, compatible computers, tablets and devices, CRM and ERP systems), we are looking for a candidate ready to contribute significantly to the business's growth and success. You may be ready for your next career already working in one of the following: IT Support, 2nd Line Support, IT Technician, or ICT Officer.

As an IT Programme & Systems Operations Manager you will be:

• Providing 1st and 2nd line technical support to clients.
• Managing and overseeing all technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Undertaking fault diagnosis and repairs on related hardware and software
• Implementing and monitoring cybersecurity measures to protect sensitive data and Systems.
• Reviewing the IT dashboard to prioritise urgency of issues and respond in a timely fashion.
• Documenting and maintaining accurate records of all IT issues and their resolutions.
• Undertaking projects involving the development of existing products to enhance offerings to current and new clients.
• Communicating with clients by phone or email.
• Discussing 3rd line support approaches with the MD
• Undertaking occasional local site customer site visits

As an IT Programme & Systems Operations Manager you will have the following:

• Eagerness to learn/develop and contribute to the business’s goals - this company needs someone who is passionate about determining their own success!
• Mature and reliable attitude to work
• Articulate in communicating over the phone and by email to clients and colleagues.
• Must be comfortable working in a small business where you can "roll up your sleeves" and support a busy MD.
• Experience in an IT related role involving managing heterogeneous networks.
• A good understanding of Microsoft Azure Infrastructure and Microsoft 365 Administration
• Familiar with Apple MAC and Linux Operating Systems
• A good understanding of networking PC’s and printers
• Appreciation of data security principles
• An understanding and experience of maintaining Microsoft Active Directory
• Knowledge of Email Systems such as Microsoft Exchange
• Experience of Hardware installation and configuration
• Experience of carrying out general administrative duties relating computer networks and IT infrastructure

In return this company will offer you:

Salary : £30k (more for an exceptional candidate)

• Intensive training on industry leading products
• Profit shares - based on competence and attitude in the role.
• 20 days holiday plus BH
• Pension scheme

Hours: 37.5 hours (hybrid working after initial training), Mon - Fri