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Form of workAre you ready to be part of a groundbreaking Internet Service Provider (ISP) that's transforming the way commercial landlords engage with the market? We're on a mission to redefine connectivity and support services in the commercial property sector. We're seeking switched-on, loyal, and enthusiastic candidates with a can-do attitude to join our dynamic and rapidly expanding team.
Position: Connectivity and IT Support Specialist
Role Overview: As a Connectivity and IT Support Specialist, you'll play a pivotal role in our vision to enhance LAN/WAN connectivity and IT support services. This position is ideal for someone passionate about technology, thrives in customer-facing roles, and is eager to contribute to the growth of our Managed Service Provider (MSP) arm in the coming years.
Key Responsibilities:
- Activate services and resolve IT-related issues at customer sites.
- Collaborate closely with the IT support desk to provide feedback on support calls and ongoing technical matters.
- Maintain communication with account managers, ensuring customers are updated on issue progress and resolutions.
- Engage with suppliers/operators to stay updated on project statuses and installations.
- Coordinate access with building management teams for scheduled site visits.
- Conduct site surveys and develop effective route plans for service installations.
- Utilize our CRM system to accurately input and manage relevant customer information.
- Learn and grow through mentorship from experienced colleagues within the team.
Required Skills and Qualifications:
- Proven interest and understanding of LAN/WAN connectivity and IT support.
- Strong customer service skills with the ability to troubleshoot and resolve technical issues effectively.
- Excellent communication skills to liaise with both internal teams and external stakeholders.
- Capacity to adapt and thrive in a fast-paced, evolving environment.
- Eagerness to contribute ideas and solutions to enhance our service offerings.
- Ability to work independently and as part of a collaborative team.
Why Join Us: You'll be part of a forward-thinking company that values innovation, teamwork, and continuous growth. We offer competitive compensation packages, ongoing training opportunities, and a supportive work environment where your contributions are recognised and valued.
If you're ready to take on a challenging yet rewarding role with a company that's changing the game in commercial connectivity, apply today and be part of our exciting journey!
Salary - £25,000 - £30,000 including benefits
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice
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