AddressXC360 provides outsourced IT support solutions to companies in London and the South east. We are seeking an experienced IT Field Engineer to support our growing portfolio of customers.
XC360 is an established IT services business whose ethos is to provide quality IT services to its clients. We are subject matter experts managing all aspects of IT for our clients ranging from Managed Services, Cloud computing, Hardware and Software installations, IT Management and IT Strategy. Above all, we value client relationships and are dedicated towards continually building and nurturing strong relationships with our clients at all levels.
We operate in a cohesive, friendly and team-based working environment where the sharing of knowledge, expertise and innovative ways of working are encouraged. Should you be successful in joining XC360 you will be working in a challenging yet dynamic environment where you will learn new skills and will also be exposed to projects of varying complexities.
The Role
The successful candidate will provide customer-focused technical support to our range of clients working to agreed quality standards and service level agreements.
- Installing and configuring servers
- Installing and configuring workstations
- Installing Internet connections
- Installing networks
- Patching cables
- Installing printers / peripherals
- Onsite trouble shooting, for all of the above
- Document technical specifications and reports
- Manage site schedules and timetables
- Excellent oral and written communication skills
- Customer management and relationship building skills
- MS Exchange/Windows/Office experience (MCSE / MCITP desirable)
- Advanced diagnostic and troubleshooting skills
- Excellent organisation, task prioritisation and time management skills
- Ability to complete tasks methodically, with an eye for detail
- A proactive and multitasking approach.
- Take personal ownership of callouts and support calls to deliver a permanent resolution.
- Complete all required documentation correctly and accurately.
- Complete all tasks to the very best of your ability using initiative to overcome hurdles.
- To attend customer sites in order to facilitate repair/exchange on technical equipment
- Enthusiastic, passionate, patient and should be a critical thinker
- Should possess good logical skills and ability to prioritize tasks depending upon the emergency situations
- Should possess ability to interpret technical issues through the non-technical description provided by their customers
- MS Exchange/Windows/Office experience (MCSE / MCITP desirable) or evidence that they are working towards a certification or industry standard qualification
- 5 GCSEs (ideally A* – C) or equivalent including Maths and English.
Additional Requirements
- A minimum of 2 years experience in a similar role
- You must have a valid UK Driving license since you will be driving to off-site locations
If you are a vibrant, energetic and enthusiastic individual who is excited about technology and have the capability to deliver high quality solutions to our clients then we are very interested to hear from you.
Please send your CV and a covering letter to jobs@xc360.co.uk to get the ball rolling.
