It Field Technician End User Support

Up to £25,180 depending on experience and qualifications
37 hours per week
Fixed term contract for 12 months
Closing Date: 13th May 2024
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Please be advised that we are unable to offer sponsorship through the Skilled Worker VISA route as part of your application.
As we continue our technology modernisation programme, an exciting opportunity has arisen for an enthusiastic IT Field Technician End User Support to join Milestones Trust.
We have launched our new business strategy, which challenges us to provide sustainable and viable cutting-edge services. We are embracing technology as an enabler to deliver best-in-class systems and applications to our colleagues, enabling them to focus on our core business of transforming the lives of the people we support.
As we continue our journey on a technology modernisation programme, an exciting opportunity has arisen for an enthusiastic IT Field Technician End User Support to join Milestones Trust.
We have launched our new business strategy, which challenges us to provide sustainable and viable cutting-edge services. We are embracing technology as an enabler to deliver best-in-class systems and applications to our colleagues enabling them to focus on our core business of transforming the lives of the people we support.
Our goal is to exceed the standards required for Cyber Essentials Plus certification which will fundamentally alter the technology target operating model. Significant changes to our End User computing and server architecture will be necessary as well as to the way we deploy, manage, and maintain Trust hardware and user accounts.
Working with other members of the IT Department and third-party providers, you will ensure we provide exceptional service to our colleagues by supporting them through set up, configuration and using the variety of IT systems and services utilised in the Trust.
Owing to the geographical spread of our sites, you will have the opportunity of travel to provide face to face support as well as set up and configuration of desktop computing and networking devices.
Our Trust uses Microsoft on-premise systems and Microsoft 365 combined with SaaS based applications supporting specific business needs. We are investing in Microsoft 365 and seeking to benefit from cloud-based services and private cloud infrastructure. This approach will enable more effective collaboration with colleagues in disparate locations and establish a secure framework within which to manage and maintain Trust hardware assets and information.
As an IT Field Technician End User Support, your responsibilities will include:

• Providing hands-on and remote and onsite technical support of desktop computers, laptops, printers and fixed line telephony
• Build, configure, deliver and set up IT hardware in Trust locations
• Identifying opportunities to improve service, work with colleagues and contribute to developing and implementing improvement plans
• Helping to maintain SaaS based fixed line telephony
• Helping to maintain the asset register ensuring new and returned devices are correctly allocated
• Responding to first and second-line support cases via face to face, telephone or the IT Service Management application

The successful IT Field Technician End User Support will have:

• Reasonable understanding of Microsoft desktop Operating systems
• Experience of using Active Directory
• Working knowledge of Microsoft office applications including Outlook
• Awareness of data and server back-up technologies and methodologies
• The ability to be a confident and credible communicator internally and externally
• Experience of end point management and protection including anti-virus and patch management
• At least three years experience as an IT Helpdesk technician
• Appreciation of ITIL processes including incident, problem, change and asset management
• Evidence of problem solving and troubleshooting to achieve a successful outcome

At Milestones Trust we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity that we are today. In return, we are committed to rewarding you with a competitive pay and benefits package including:

• 30 days annual leave entitlement
• Company pension scheme, to help grow your retirement pot
• Learning and development opportunities to help you to build your career, including a comprehensive induction programme, and the opportunity to undertake further qualifications
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. dental, therapies, optical, maternity/paternity, NHS prescriptions etc.
• Generous Occupational Maternity/Paternity pay
• Get paid when you want – access your money as you earn it and request your earnings before payday using Dayforce Wallet
• Access to an Employee Discount Platform from day one, with discounts and cashback for hundreds of retailers
• An employee referral scheme that allows you to earn points that can be converted to cash for family members or friends that you point in Milestones’ direction.

INDSP
We pride ourselves with being able to offer staff opportunities to develop and progress their careers within Milestones Trust.
For an informal discussion about the job role please contact Matt Brown, Assistant Director of IT, on 0117 970 9355.
Please be advised that we are unable to offer sponsorship through the Skilled Worker VISA route as part of your application.

• Please refer to our Refer a Friend policy for full details of eligibility and terms.

Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.

Company pension, UK visa sponsorship, Employee discount, Referral programme