It Helpdesk Advisor

IT Helpdesk Advisor
Up to £23,577 per annum (depending on experience)
Bristol, Avon
Permanent

Do you have a passion for IT? Do you possess excellent customer service skills? If the answer is YES, apply today as this could be the permanent position you have been looking for!
Working in partnership with my client, we seek a proactive and engaging IT Helpdesk Advisor to join their friendly and established team in Bristol. This is a fantastic opportunity to kickstart your IT career, and where you can add real value to the team.

The role:

• Be the first point of contact for colleagues
• Ensure all requests received via phone/email are logged
• Escalate tickets where appropriate
• Administer and maintain all account directories, onboarding / offboarding staff
• Setup, manage and support the organisation's devices
• Support the wider IT team with system upgrades

Person specification:

• Previous IT or customer service experience
• Strong IT and administrative skills
• Strong verbal and written communication skills
• Able to build strong working relationships
• Able to meet deadlines and work well under pressure

Hours of work will be Monday to Friday 9am - 5pm (35 hours per week), however after a successful probation period, there will be the option to work from home 1 day per week.

This is a great opportunity for the successful candidate to join a passionate and growing organisation, where you will be given comprehensive training and support during your induction.

CMD Recruitment endeavour to respond to all applicants via email or phone to inform you of the outcome of your application.