Helpdesk (2Nd Line Support)

HELPDESK ENGINEER ( 2nd Line )

Bristol (hybrid/remote)

This full-time role will be to provide technical administration, helpdesk and support services on and off site.

Face to face client interaction will be expected. The range of expertise will need to be in Windows 10/11, Cloud services, system upgrades, pc troubleshooting and network administration. Experience in 1st and some 2nd Line Support is essential, whilst a more learned 2nd Line Support experience is desired in order to provide support on a rounded scale.

This is a fantastic opportunity that will allow you to technically grow whilst having exposure to a wide array of industries and environments. With this in mind, we are looking for a committed and well-rounded IT professional who is looking to grow in a role and company.

The role:

• Administration and support services for helpdesk network
• Provide 2nd Line Support predominantly, however, it does include 1st and 3rd line responsibilities
• Demonstrated experience in Windows, cloud services, network administration, system upgrades, and PC troubleshooting
• Providing remote and onsite support, including face-to-face interactions, across multiple sites
• Operating within diverse industries and environments
• Access to cutting-edge technologies
• Advancement into 2nd/3rd Line Support

The person:

• To be able to work in isolation (with support) as well as in a team environment
• Very methodical

• Own your own car
• Locally based
• Prepared to travel within an 20-mile radius of Head Office

This is a fantastic opportunity that will allow you to technically grow whilst having exposure to a wide array of industries and environments.