It Helpdesk Technician

About Bigfoot Networks:

Bigfoot Networks is a growing Managed IT Services provider in the North East, offering end-to-end managed service solutions with a focus on reliability, agility, and innovation. They provide quality solutions and services that allow businesses to make the best use of IT within their available budgets. They offer professionalism on a personal level, building trust with their customers by consistently meeting their expectations. They provide guidance and support no matter the size of the challenge presented. They source and assemble any needed equipment to ensure smooth operations. They value people who genuinely care and whose skills and deep knowledge add genuine value to their customers' businesses.

Location:

You will be based at Bigfoot Networks Gateshead Head Office.

Job Summary:

In the role of IT Helpdesk Technician - Managed Services Support, you will be integral to supporting our managed services clients, addressing their IT needs and challenges. This position involves direct interaction with clients to resolve issues related to hardware, software, network systems, and other IT concerns, ensuring their business operations are maintained with minimal disruption. Your expertise will help maintain the high-quality standards of our IT support services, fostering trust and reliability among our client base.

Key Responsibilities:

• Serve as the first point of contact for client support inquiries.
• Quickly diagnose and resolve technical issues.
• Escalate complex problems to senior technical staff.
• Maintain accurate issue tracking and documentation.
• Deliver high-quality customer service and follow-up.

Requirements:

• 2 years experience in IT support or a helpdesk role.
• Strong problem-solving skills and technical knowledge.
• Familiarity with various operating systems and IT fundamentals.
• Excellent communication and customer service skills.
• Relevant IT or Computer Science qualification preferred.

Benefits:

• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• 28 days holiday
• Paid holiday on your birthday
• Company pension scheme
• Funded social nights out
• Free Parking

How to Apply:

If you're passionate about providing top-notch IT support and want to make a difference for our managed services clients, we'd love to hear from you.

Bigfoot Networks is committed to diversity and inclusion and welcomes applications from all qualified individuals.

Join our team and play a pivotal role in enhancing the IT infrastructure of businesses across the UK with Bigfoot Networks. We look forward to your application!