It Manager

NB this role is 100% office based in Glasgow city centre.

My client is seeking a dynamic and experienced IT Manager to play a pivotal role in both the operational efficiency and strategic development of their internal IT landscape.

Based at head office in Glasgow City Centre, you will oversee internal user support and operational infrastructure, working collaboratively with on-site staff.

This role demands a strategic mindset to drive continuous improvement by challenging established norms, as well as a hands-on approach to ensure seamless service delivery in accordance with agreed Service Level Agreements (SLAs).

Operational Responsibilities:

• User Support: Respond promptly to client Support Requests through our ITSM Tools or by Telephone. Address ad-hoc and urgent requests, ensuring swift resolution.
• Technical Troubleshooting: Troubleshoot hardware and software issues with a focus on operational impact. Proactively engage to address network and connectivity issues and minimize downtime.
• Infrastructure Management: Strategically collaborate to install and upgrade Operating Systems and Software. Document operational procedures based on best practices.
• Quality of Service: Collaborate to ensure the successful delivery of Quality of Service within agreed SLAs. Work closely to escalate any unresolved issues and ensure prompt resolution. Strategic

Responsibilities:

• Infrastructure Enhancement: Partner to propose and implement improvements to the IT infrastructure, considering long-term strategic goals. Contribute to design documentation for structural changes and enhancements.
• Technology Management: Maintain a working knowledge of various technologies, including Virtualisation (VMWare), Storage (SAN/NAS), Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems (Mitel), Cisco, Zabbix, and Office 365.
• Networking and Security: Demonstrate a strategic understanding of networking to support future growth. Implement and oversee security policies in an office environment.
• Collaboration and Leadership: Foster effective collaboration with internal teams to ensure strategic alignment. Demonstrate strong leadership in driving strategic IT initiatives.
• Documentation and Compliance: Collaborate to produce comprehensive documentation on current infrastructure design and processes. Ensure compliance with security policies and industry standards.

Requirements:

• Proven experience as an I.T Manager, Systems Administrator, Technical Support Specialist, or a related role.
• Strong understanding of networks.
• Excellent interpersonal skills for effective collaboration.
• Strong problem-solving and multitasking abilities for operational efficiency.
• Working knowledge of ITSM toolsets including Service Now is advantageous.
• Working Knowledge of various technologies, including Virtualisation, Storage, Windows Server, Active Directory, Group Policy, Backup & Disaster Recovery, VOIP Systems, Cisco, Zabbix, and Office 365.
• Ability to work with conflicting priorities in a fast-paced environment.

Benefits Package:

• Pension Scheme with up to 5% Employer Contribution
• Life Assurance (4 x Salary)
• 33-Days annual leave
• Bike 2 Work Scheme
• Salary sacrifice car scheme

Apply now for an immediate interview.