It Manager

Depop is the community-powered fashion marketplace to buy and sell circular fashion, with over 30 million registered users in more than 150 countries. Depop is a place for anyone to discover and celebrate their style on their own terms, and to feel good about their fashion choices by extending the lives of millions of garments.
The company was founded in 2011 and is headquartered in London with offices in Manchester and New York. Depop has approximately 400 employees dedicated to its mission of building the world’s most diverse progressive home of fashion, that’s kinder on the planet and kinder to people. In 2021, Depop became a wholly-owned subsidiary of Etsy - the global marketplace for unique and creative goods - and continues to operate as a standalone company.

Depop is an equal opportunity employer. Our mission is to build the world’s most diverse progressive home of fashion. To do this, we encourage people from underrepresented communities to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees. We’re continuing to build recruitment processes that are fair and welcome requests for reasonable adjustments required throughout your interview experience with us. Depop supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.

We are looking for a hands-on Senior IT Manager to support Depop’s IT department. The team is focused on delivering and managing the software tools, solutions, and support services that enable productivity, efficiency, and a great user experience for all Depop employees.

As a Senior Manager, you will be responsible for the success, wellbeing and effectiveness of the team of IT professionals, and ensuring the seamless operation of our IT systems and services. You will play a crucial role in overseeing and enhancing our company's information technology systems and services, creating and executing on the team's roadmap, and driving strategic initiatives to support the company's growth and innovation. This role will report to the Director of Engineering.

The ideal candidate will be capable of leading and working alongside a multidisciplinary IT team, and will bring experience and skills in some or all of: help desk support, systems administration, endpoint management, workflow automation, enterprise SaaSOps, identity and access management, AV, office networks, analytics, budget and forecasting, project management and delivery.

We’re looking for people who share a passion for tackling complexity, coaching and mentoring others, enjoy supporting a team alongside contributing to the team’s tactical work, and excel at working with others.

Responsibilities

• Support and inspire a team of IT professionals, fostering a collaborative and high-performance work environment.

• Provide mentorship and guidance to team members, promoting their professional development.

• Oversee the design, implementation, and maintenance of the company's IT infrastructure and software systems.

• Ensure the reliability, security, and scalability of all IT systems, networks, and hardware.

• Collaborate with the Director and other senior leadership to develop and execute IT strategies aligned with the company's business objectives.

• Identify opportunities for technology innovation and improvements to enhance overall efficiency.

• Manage and coordinate IT projects, ensuring timely delivery within budget constraints.

• Work closely with cross-functional teams to implement technology solutions that meet business requirements.

• Work closely with the Security team to implement IT security policies and procedures.

• Evaluate and manage relationships with IT vendors and service providers, and work with IT Operations and Vendor Management team to negotiate contracts, monitor service levels, and optimise vendor partnerships.

• Manage the department's budget and ensure responsible use of resources.

• Build and maintain strong relationships with cross-functional teams to foster collaboration and support.

• 
  Proven experience in a management role within an IT department, preferably in a startup or high-growth environment.

• Demonstrated success in overseeing and managing IT teams, projects, and budgets.

• Strong technical expertise in IT support, infrastructure, systems administration, endpoint management, and network management.

• Familiarity with managing and supporting a variety of operating systems, including macOS, Windows, and Linux.

• Strong customer service orientation with the ability to empathise and communicate effectively with end-users.

• Excellent project management skills with a track record of successful IT project delivery.

• Knowledge of cybersecurity best practices and experience implementing security measures.

• Exceptional communication and interpersonal skills, and the ability to communicate complex technical information to non-technical stakeholders.

• Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently, and Develop and implement strategies to reduce recurring issues.

• Familiarity with IT Service Management (ITSM) best practices, particularly within the ITIL (Information Technology Infrastructure Library) framework.

• Ability to create and analyse reports to measure help desk performance, identify trends, and make data-driven resolutions..

• Experience defining and implementing key performance indicators (KPIs) to monitor and improve service desk effectiveness.

UK Benefits
Health + Mental Wellbeing

• PMI and cash plan healthcare access with Bupa

• Subsidised counselling and coaching - we partner with Self Space to provide you with the opportunity for a good conversation with a qualified person

• Cycle to Work scheme - choose between Evans or the Green Commute Initiative to help access a bike for your commute

• Employee Assistance Programme (EAP) - have access to a confidential support network of expert advice 24/7

• Mental Health First Aiders - we have trained individuals across the business to offer support and signposting

Work/Life Balance

• 25 days annual leave with the option to carry over up to 5 days

• 1 company-wide day off per quarter, for you to take some time for yourself and decompress

• Impact hours: At Depop, we offer all full-time employees up to the equivalent of 2 days additional paid leave per year to volunteer. We allocate this time in hours to help you engage with your community with ease and flexibility.

Flexible Working
MyMode is our hybrid-working model, designed to empower our employees to choose a working mode that works for them. MyMode is composed of 3 working modes: Flex, Office Based and Remote.

• Flex: we'd love you to head to your nearest Depop office once a week, but feel free to work from home the rest of the week.

• Office: Want to head into the office more? No problem, you can opt to be "Office-Based", with your very own desk.

• Remote: depending on your role you can request to be a remote worker, and only head into the office 4 times per year.

All of our offices are also dog-friendly! Do your best work with your best friend.
You can also apply to work abroad for 4 weeks of the year (in UK tax treaty countries).

Family Life

Our parental leave policies aim to support and enable parents to play equal roles in nurturing their families, in a way that is flexible and truly gender-neutral. Our full-time regular employees are eligible for 18 weeks of paid parental leave for the birth or adoption of their child. We also offer IVF leave, shared parental leave and paid emergency parent/carer leave.

Learn and Grow

• We offer budgets for conferences, learning subscriptions and more. We also sponsor and run a myriad of programmes, conferences and meet-ups to upskill our employees and enhance their journey with us.

Your Future

• Life Insurance (financial compensation of 3x your salary)

• Pension (Depop will match your contribution up to 6% of your qualifying earnings)

And finally, as a valued Depop employee we waive all of our employees’ fees when they sell on Depop so you can ship your sold items anywhere in the UK for free