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Form of workDo you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees?
At Mott MacDonald we are committed to our employees and their growth, and our People Program is our investment in your success. If you join Mott MacDonald there will be opportunities for you to progress to specialist IT roles in applications management, software development, networking, cloud technologies or security.
The Project Information and Engineering applications Manager is responsible for overseeing the support for Mott MacDonald's project information platforms and engineering applications. Working as part of the global Project Systems Management team within the IT department, the Manager will oversee the support of existing technology and workflows as well as lead in the implementation of emerging technologies. This role will assist with management of resources, maintenance regimes, and support escalations of applications from vendors such as Autodesk, Bentley, and Tekla.
Team Management
- Manage a team of specialist for Project Information Platforms and Engineering applications.
- Ensure the administration of Project Information environments, Configuration of templates and data sources.
- Ensure license compliance and management processes are in place.
- Oversee the development of workflows/rules for engineering applications to meet project and business requirements.
- Research and Development of new services.
- Ensure processes are in place for the implementation of upgrades and migration to future application versions and services.
IT Service Delivery & Operations.
- Oversee and collaborate with Application Packaging, Asset Management and Service Owners to deliver and deploy applications on a global scale.
- Act as a point of contact for related issues and implement service improvements to continually improve the service.
- Act as an escalation point for issues raised with 3rd party vendors on incident escalation and problem management.
- Ensure application testing through user acceptance testing is completed satisfactorily.
- Ensure all related applications are kept up-to-date on the IT Service Catalogue.
- Ensure Knowledge based articles are created and maintained to the correct technical standard.
- Provide written documentation, updates, and root cause analysis on incidents, and resolutions.
- Ensure systems are Monitored to ensure optimum service availability.
- Participate in projects to implement new service offerings, acting as Project Manager on smaller elements of work.
- Ensure all systems are Monitored and maintain the system performance.
Key Performance Indicators
- Business satisfaction
- SLA attainment of Engineering Information Services
- Continual service improvement metrics
- Documented adherence to global standards and KPI's
- Demonstrate value of technology to business KPI's
Essential:
Knowledge and Experience
- Demonstrable experience in a similar senior IT role.
- Excellent working understanding of information technology and its application to business issues.
- Knowledge of business operations and processes in a large multinational or global organization.
- Demonstrable experience of building strong and productive relationships with key business customers.
- Experience facilitating change management involving business processes and organizational change.
- Demonstrated knowledge of core business processes, operations, and strategic use of technology to optimize business objectives.
- Proven experience facilitating identification of creative solutions, conducting business analysis, and verifying business requirements.
Desirable:
Qualifications & Education
- Experience of managing multi-disciplined diverse teams.
- Experience of delivering technical support in an engineering environment.
- Experience of the process of deploying applications to multiple office in a global environment.
- Experience in supporting engineering applications such as; Revit, Civil 3D, Infraworks, MicroStation, AecoSIM.
- Experience in an IT Service Delivery environment in a large organization.
- Incident, Problem and Change management.
- Excellent analytical and problem-solving skills.
- Formal accreditation in ITIL v3 or other best practice framework
- A relevant degree or equivalent is essential - BE/B Tech/MCA from a reputed institute.
- ITIL V3 foundation is desirable.
Personal Attributes
- Excellent English communication skills - verbal and written.
- Excellent interpersonal skills.
- A motivated team player to work as part of the team to meet deadlines.
- Superior analytical, evaluative, and problem-solving abilities.
- Ability to multi-task and prioritize when under pressure with proven track record in achieving SLAs.
- Considerable experience of working in a global team as part of a multinational organisation.
We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.
About the business unit
Mott MacDonald's support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach.
How to apply
To apply for this role, please complete our 15-minute application via our website. Our talent acquisition coordinators aim to provide feedback within 5 working days with the outcome of your application. More information about our application process can be found here. If you have any questions regarding your application or the role, please reach out to the dedicated recruiter listed who will be more than happy to help.
Did you know that Mott MacDonald is one of the world's largest employee-owned businesses? This means that we are not accountable to external stakeholders and are in control of our own future. This creates a unique culture where decisions are made for the benefit of the staff/company over the long term.
We are proud to be a one of Glassdoor's top 25 employers to work for in the UK in 2023, as well as being recognised by the Financial Times and market and consumer data company Statista as one of the UK's leading and highly recommended management consultants in: Construction & Infrastructure, Energy, Utilities & Environment, Public & Social Sector, Sustainability, and Travel, Transport & Logistics.
We offer some fantastic benefits including:
- Pension matched up to 7%
- Life insurance
- An annual professional institution subscription
- Continuous development opportunities - because we want you to thrive
- Agile/flexible working - because life isn't 9-5
- Enhanced parental leave; shared parental leave policies - for parents and care givers
- Annual bonus scheme
- Flexible benefits that suit you, including ability to buy/sell annual leave entitlement, cycle to work & interest free season ticket loans
- Wellbeing support including access to an independent Employer Assistance Scheme, wellbeing champions and access to learning and support resources
- Access to our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability and parents/carers communities
- The opportunity to make a difference; learn more about our social outcomes
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can assist.
Proud member of the Disability Confident employer scheme
