You Will:
- Provide a high level of support and customer service to staff throughout Gopuff & BevMo
- Effectively prioritise multiple support requests in a fast-paced environment
- Troubleshoot and resolve remote hardware, software, and network issues
- Identify, triage, and escalate incidents impacting Gopuff & BevMo systems
- Work within Gopuff’s existing MDM, productivity, proprietary, and off-the-shelf software systems to assign and troubleshoot roles, applications, and configurations.
- Ensure that security and other standards are applied across corporate assets
- Comply with business and disaster recovery runbooks
- Create and maintain accurate documentation
- Work with various internal departments to collect relevant information and/or assist in the resolution of technical problems
- Work with 3rd party vendors to troubleshoot issues
- Assist other IT teams, as time permits, on more complex projects
- Logistical responsibilities including troubleshooting for the UK MFC inventory hardware
You Have:
- Ideal candidates would have a Bachelor's Degree in Technical Discipline and industry certifications such as A+, Network +, Cisco CCNE/CCNA, or equivalent
- Knowledge of Windows, Mac, iOS, and Android
- Experience documenting resolutions for entry to the Knowledge Base
- Experience with Identity Management Concepts (G Suite, Azure Active Directory, Okta)
- Familiarity with Cloud Environments (Azure, AWS, Meraki)
- Experience with Incident Management Platforms (ServiceNow, Zendesk, Freshservice)
- Experience with POS systems (Square, NCR Emerald) is a plus
- Knowledge of core networking concepts (TCP/IP, SDWAN, VPN)
- Experience with Software Project Management Platforms (JIRA, Asana)
- Familiarity with Software Engineering Tools (Github, Postman, Visual Studio Code)
- Exposure to Software Engineering Concepts (APIs, Function Apps)
- Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE)
- Ability to learn and pick up concepts quickly
- Detailed-oriented, aware of secondary effects resulting from changes
- Experience working both independently or as part of a project group
- Confidence in making wise decisions on your own within generally defined parameters
- Adeptness in investigating problems outside your own knowledge area
- Strong organisational and analytical skills; oral and written communication skills
- Must possess a positive and professional attitude
- Experience working with virtual/remote staff members
- Customer service-oriented focus
Benefits: We want to help our employees stay safe and healthy. We offer comprehensive medical, dental, vision and Mental health support to all eligible employees.
- Company RSU’s (Restricted Stock Units)
- Career growth opportunities
And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.
Like what you’re hearing? Then join us on Team Blue.
Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.