It Operations Centre Analyst

IT Operations Centre Analyst

An exciting opportunity has become available within our IT Operations Centre Team!

This is a hybrid working role that can be based in Peterborough or Chesterfield.

This is a shift-based position with a mixture of days and nights. This does attract a competitive shift allowance.

Role Purpose:

• Provide server, network and application monitoring including reporting, alerting and basic troubleshooting to ensure system stability across the Markerstudy environment.
• Manage incidents by responding to and coordinating activities for high priority systems and outage events triggered by existing monitoring tools or tickets dispatched from the Service Desk.
• Carry out support activities on behalf of other resolver teams as required.
• Help troubleshoot and solve system and service issues with resolver teams as required.
• Collaborate with technology colleagues, stakeholders and 3rd party partners.
• Contribute to a continuous improvement culture which will look to improve practices, knowledge, skills and processes to increase service levels to customers and users.

Key Responsibilities:

• Monitoring - Monitor systems and services, ensuring issues are identified and alerted / escalated appropriately in a timely manner.
• Incident management - Manage Major Incidents ensuring key technical resources are brought together to investigate and resolve.
• Notification and escalation - Provide accurate and business context communications to stakeholders on service/system issues.
• Relationship Management - Build and maintain appropriate relationships with internal teams and 3rd
• Operational activities - Support operational processes, system releases and system maintenance as required.
• File system - Automating file and folder management including archiving and comparing files.
• FTP - FTP server file tasks - adding, removing, renaming files, monitoring server.
• System - Server restart, shutdown, monitoring and troubleshooting.
• Application - Verify processes running, resource consumption and unauthorized software.
• Microsoft IIS - Recycling application pools, monitoring web site and creating virtual directories.
• Security & compliance - Auditing changes to security policies, failed logons, admin accounts.
• Energy management - Energy management configuration tasks.
• VMware vSphere Integration - VMware tasks, VM provisioning, snapshots, clone, configure and resolve VMware incidents.

Key Skills & Experience

• Monitoring system experience.
• Understanding of virtualized infrastructure.
• Proficient with ticket tracking systems.
• Knowledge and understanding of enterprise IT infrastructure.
• Experience within a technology operational team.
• Proficiency with Microsoft 2003/2008/2016/2019 Server Operating Systems
• LAN / WAN / WLAN support and trouble shooting.
• Experience of Cloud Technologies (GCP \ Azure).

Key Competencies

• Good verbal and written communication skills.
• Troubleshooting/diagnostic skills.
• Good documentation and organisation skills.
• Desire to learn new technologies.
• Analytical and data driven approach to problem solving.
• Ability to work well under pressure and juggle many tasks at any given time.
• Outstanding trouble-shooting and organisational skills.
• Ability to work well in a team.

Why us?

Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.

Our success is underpinned by our underwriting strategy to identify and apply special risk factors to the customers' advantage. That, and our skilled underwriting technicians who are friendly, accessible and empowered to make decisions.

We only transact business through professional UK insurance intermediaries and we take pride in fostering excellent working relationships. Our products feature prominently on Aggregators' sites, such as Confused.com, Go Compare and Compare the Market, via our broker partners.

What we offer in return?

• A collaborative and fast paced work environment
• 25 days annual leave plus of Bank Holidays and the ability to buy an additional five days holiday
• Health Cash Plan
• A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more
• Life Assurance 4x annual salary
• Hybrid working model- from either of our offices in Peterborough or Chesterfield