It Operations Engineer -

Our IT Team includes IT Support and Operations teams, software development teams as well as business analysts, project managers, system testers and systems analysts spread across 9 offices. The IT team maintains our IT infrastructure, supports the business to get the most out of our 3rd party and internally developed software as well as delivering IT solutions for external use by clients and intermediaries through the web. We produce a wide variety of business systems that are used across all our practice areas.
Responsibilities
The role will support and develop the Firm’s IT systems. Most of our systems are run on Microsoft Windows Servers (various versions) with a mixture of Windows 10 laptops running Microsoft Office 365 and various other business applications. 
Working in a team spread throughout multiple offices in the UK, the role’s responsibilities include:

• Provide 3rd line user support to BW users.
• Work with Software teams to deploy BW software and maintain appropriate infrastructure for this.
• Troubleshoot network problems.
• Assist with IT infrastructure project work and as required.
• Support and Administration of Servers, Network, Microsoft Azure and 365 Services.
• Support multiple environments (Production, Development - NPE, and others).
• Evaluate developments in hardware, systems, and application software.
• Ensure the security of company data by ensuring backup and DR solutions are fully operational.
• Keep up to date on network and application security issues, review and implement hot-fixes, best practice documents, and other advice to secure the servers.
• Roll out of new hardware and software where required.

Qualifications

• Microsoft 365 and Azure certifications preferred.
• 3-4 years previous Windows Server, Microsoft Exchange, SharePoint, Microsoft 365, and Azure administration experience. 
• Experience in managing server room UPS, Network and Datacentre equipment, VMware, and SAN storage.
• A good understanding of Network troubleshooting, TCP/IP Networking. 

Benefits Summary

• Competitive discretionary annual bonus
• Core benefits paid for by BW including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading
• A generous pension scheme where we contribute 8% of your salary from day one of your employment
• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience
• A comprehensive range of voluntary benefits to suit your life stage and lifestyle including a tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, extension of private medical cover or life assurance to family members, gym membership, travel insurance and a broad range of discounts at hundreds of retailers including supermarkets, fitness centres, travel and leisure companies

Accessibility
We are a Disability Confident Employer. If you have a disability, learning difficulty, medical condition, or individual need, which you believe may affect your performance during our selection process, we’ll be happy to make adjustments to our processes to enable you a fair opportunity to showcase your skills. Please visit AbilityNet should you benefit from advice on making your device easier to use if you have a disability. Should you require information in a different format, have other accessibility or reasonable adjustment requirements or if you find any problems not listed on this page, please contact  or call us on .
Postal applications should be sent to: Resourcing & Talent Acquisition, Barnett Waddingham, St James's House, St James Square, Cheltenham, Gloucestershire, GL50 3PR
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