It Operations Manager Systems Manager Service Delivery

IT Operations Manager | Systems Manager | Service Delivery |

You can work from home and go onsite 1 or 2 days a week.

My client based in Reading are looking to recruit an IT Operations Manager, you will work within an internal team and be the person accountable for IT, this will include:

• Service Delivery
• Project management
• Strategy
• Managing budget
• Managing suppliers

The role includes:

• Ensuring appropriate supporting systems are deployed to support the key processes: identifying requirements and solutions.
• Shaping the IT strategy; incorporating the key aims and needs of the divisions in a prioritised and affordable plan.
• Bridging the gap between technical experts and internal stakeholders.
• Identifying opportunities for efficiencies and service enhancement.
• Leading the delivery of IT and broader Operations projects (e.g., Ms Tenancy migration, Office 365 optimisation, email migration, CRM, Resource Management), to agreed objectives within agreed timescales.
• Managing a Project Manager and other resources allocated to specific large-scale projects, overseeing project management, resourcing and organisation.
• Contract management of outsourced facilities.
• Ensuring compliance with Group-wide operational policies, including for example, Health & Safety, GDPR, records retention.
• Promoting a culture of continuous improvement, proactively seeking out areas for automation and innovation to enhance operational efficiency.
• Staying current on emerging technologies and trends to inform compliance with relevant standards and regulations.

The person:

• You will be an experienced leader and collaborative team-player, with a demonstrable track record of delivering positive operational change through the implementation of best practice processes and systems.
• A passion for driving results and improving performance.
• Considerable experience in stakeholder engagement and excellent communication and influencing skills
•  Expertise in the shaping and delivery of an IT strategy
• Expertise in IT systems project delivery including a solid understanding of core project management principles
• Experience of systems appraisal and selection processes
• Experience of supplier contract management, with a proven track record of ensuring outsourced providers of systems and technical expertise are managed in accordance with agreed SLAs
• A solid understanding of IT and data security best practice and compliance standards
• Excellent problem-solving skills and the ability to simplify unnecessary complexity
• Good data analysis skills, with an ability to assimilate and analyse data to inform decision-making Good commercial awareness and financial literacy.

Benefits:

• Generous holiday allowance of 38 days, including bank holidays and closure days.
• Participation in a company pension plan.
• A dynamic work environment where new ideas and innovations are welcomed.
• Investment in the development of your competencies, with guidance and support.
• Outstanding contributions recognised through a generous bonus scheme.