AddressAre you a skilled IT Service Analyst with proven experience and knowledge in software, hardware and systems?
As part of our Technology Team, you will be tasked with upholding the highest standards when performing essential IT services for our staff and customers.
At Eastlight Community Homes, we work together to build homes and neighbourhoods that are welcoming, safe and affordable for our residents. Our teams are dedicated to enhancing our community by doing the right thing to change things for the better!
In this role you will:
- Handle incidents and requests in the helpdesk, while coordinating with third party providers as necessary, providing users with first and second line support for issues or requests relating to Eastlight’s software applications, hardware, and mobile devices.
- Log and prioritise any incoming ICT requests from the business within the Service Desk application.
- Work to ensure that support tickets are properly recorded and updated with status updates to keep users aware of developments.
- Produce self-help materials, short films, or presentations, you may educate, assist, and empower people across the company to use business processes and to use the technologies that are best suited to their jobs.
- Establish a knowledge base library that customers can visit for frequently asked questions.
- Whenever necessary, collaborate with the Infrastructure and Business Systems Team to manage all tickets that have been added to your queue and make sure that SLAs are met.
- Set up and register all ICT hardware, such as laptops, tablets, and cell phones.
- Sort and communicate concerns affecting Business as Usual to the Technology Team and the affected users
- Work on and take responsibility over the starters and leavers process, including hardware delivery and return as well as ICT inductions for any new hires in the company.
To succeed with your application, you need:
- Proven experience working in a service desk function, within a business applications environment, with strong knowledge of Office 365 applications, Windows 10 and Server 2016/19 operating systems.
- Confidence in operating with Microsoft Exchange online, AD, Citrix and conducting fault diagnosis.
- Ability in configuring and supporting mobile devices including IOS, Android, and Windows.
To demonstrate our commitment to you, we have developed a sector leading total rewards package.
- £29,169 annual base salary
- Permanent Contract
- Group stakeholder pension plan (Eastlight will double, up to 4% of the employee’s contribution - Employee 5% + Eastlight 10% = Total 15%)
- Annual wellbeing grant of £200 per annum – Subject to eligibility
- 30 days annual leave plus bank holidays
- Trailblazing family leave [Maternity, Paternity and Adoption – 12 weeks full pay / 6 weeks half pay] – Subject to eligibility
- BUPA healthcare cash plan, life assurance
- Formal qualifications and paid professional membership
- Hybrid working – regular weekly office attendance is required for this role
At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.
Eastlight Community Homes is a disability confident and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact .
If you are successful for an internal secondment, please be aware that while the initial secondment period may range from 6 to 12 months, there is potential for this role to evolve into a permanent position after the secondment period concludes.
[Eastlight Community Homes are unable to provide visa sponsorship].
Application closing date: 27/03/2024
Interview date: 16/04/2024 In-person
Eastlight Community Homes is a newly formed 12,000 home social housing provider, striving to meet the housing need of our communities in Essex and Suffolk.
We are proud to be the largest Community Gateway Association in the country. This ensures our residents can choose to become shareholders and help make key decisions about their homes, services and communities.
Eastlight House, Charter Way, Braintree, CM77 8FG
Telephone: 01376 535400
Email: /
