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Job Description
Base salary: £22300 to c.£27900 depending on skills and experience. In addition, we offer flexible benefits fund of 15% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website.
HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
As an IT Service Assistant at HS2 you will be responsible for coordinating IT operations and managing the acceptance criteria for any changes within the area. This role is responsible for validating changes against the acceptance criteria, gathering evidence and creating materials as necessary.
About the role:
About you:
Skills:
Knowledge:
The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect
It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.
We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. Please attach an updated word version of your CV for each new application and include evidence directly related to the criteria in the job advert. Any applications received after the closing date will not be considered.About Us
High Speed 2 (HS2 Ltd) will be the UK's new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain's major population centres, boost the economy and create thousands of jobs.
HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership.
In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others' health and safety by taking personal responsibility for working to our 'Safe at Heart' programme principles and following safe working procedures at all times.
HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential.
Base salary: £22300 to c.£27900 depending on skills and experience. In addition, we offer flexible benefits fund of 15% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website.
HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
As an IT Service Assistant at HS2 you will be responsible for coordinating IT operations and managing the acceptance criteria for any changes within the area. This role is responsible for validating changes against the acceptance criteria, gathering evidence and creating materials as necessary.
About the role:
- To be responsible for supporting the IT Service Manager in delivery and assurance of service introduction and service acceptance processes
- To be accountable for validating changes against acceptance criteria, gathering evidence and creating materials as necessary
- To be responsible for testing products, ensuring product application acceptance and checking whether security criteria have been met
- To be accountable for flagging any potential risks and escalating these to the Service Transition Manager
- To be responsible for supporting Information Technology Service Management (ITSM) related activity as required
- Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI
About you:
Skills:
- Change management. Ability to implement changes based on requests for change
- Incident management. Ability to identify and register incidents, gathering the required information and allocating it to the appropriate channel
- Problem management. Ability to understand and investigate problems in systems, processes or services
Knowledge:
- Knowledge of core technical concepts of platforms, products or services
- Successfully completed an IT-related apprenticeship or equivalent
The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect
It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.
We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. Please attach an updated word version of your CV for each new application and include evidence directly related to the criteria in the job advert. Any applications received after the closing date will not be considered.About Us
High Speed 2 (HS2 Ltd) will be the UK's new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain's major population centres, boost the economy and create thousands of jobs.
HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership.
In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others' health and safety by taking personal responsibility for working to our 'Safe at Heart' programme principles and following safe working procedures at all times.
HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential.
