It Service Delivery Manager

We are currently looking for an IT Service Delivery Manager on a permanent basis in central London. This roles main purpose is operational delivery of IT across the school, embedding policy and procedures as well as acting as a point of escalation.
Key elements of the role include:
-Providing a high level of technical support (1st, 2nd line and 3rd line) and assist in the provision and management of the school's IT systems, and to
assist staff in the use of such systems, to aid teaching and learning.
-Delivering operational excellence whilst managing the front-line it help desk provision and line manage the team of IT technicians.
-Working directly under the Director of IT; you will manage the IT technicians' team and work closely with the rest of IT department, teaching and
other support staff.
Service Management activities:
-Overall responsibility of the IT helpdesk to ITIL guidelines (day to day management of the helpdesk (to include incidents, requests, delegations, prioritisation, escalations, categorisation and resolution
-Own and administer the ticketing systems as well as reporting and analysis of data, providing monthly reports on triage, closed/open, breached
tickets, printing reports and customer satisfaction
-Provide technical guidance (Level 3) and assistance of all areas of IT within the site, including, but not limited to, Windows, Apple, Google, MDM, Networks, WIFI, Servers, Office 365, Microsoft Teams, Teams telephony, printers, etc
What you will get in return:
-Excellent Public Sector Pension
-Circa £45,000 Per Annum
-33 days bank holiday
-Flex Hours
If you are interested please apply or forward your updated CV to .