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SalaryJoin Greensleeves Care as an IT Service Delivery Manager
Are you looking for a rewarding career with a reputable charity? Join Greensleeves Care as a full time, IT Service Delivery Manager, in a Temp to perm post.
Responsible to: Head of IT
Direct line reports: 0
Location: Head Office (Central London) with some travel to Greensleeves Care Homes located across England.
Purpose of Position:
- To take care of both technical solutioning and act as the Service Delivery lead.
- To effectively project manage the upgrade of our IT infrastructure and WiFi capabilities, to meet the needs of the Trust.
- To support the Greensleeves Care site networks in line with the strategic and operational organisational requirements whilst ensuring the safe and reliable running of all ICT systems, to maintain a high-quality service for employees and residents.
The post is part of an internal Information Technology, Digital Transformation and Office Services department. However, the team also extends to the Greensleeves Care external Service Desk, providing 1st and 2nd line support to all system users across the Trust.
Principle Responsibilities:
Information Technology (IT)
- Responsible for the technical hardware and software delivery and management of the project lifecycle including planning, implementing, and maintaining of such solutions.
- Implement and manage appropriate controls relating to projects including governance, budget and quality to ensure outcomes are met.
- Working on cross functional high-end projects, including planning and proposals for new build sites, site upgrades and acquisitions.
- Manage stakeholder expectations, by providing regular updates within the Trust to ensure visibility of on-going change management.
- Managing sub-contractor workers assigned to the projects to ensure deadlines are met. Support the Head of IT with maintaining the security of the Trust’s network.
- Maintain documentation of systems, maps, procedures, user, and technical information.
- Assistance where required to “out of hours” critical alerts and escalation to the relevant stakeholders.
- Support the Head of IT with communicating when a major incident occurs.
- Develop policies and procedures for the use of IT
- Reporting project outcomes to the Head of IT and Digital Transformation Director
- Participate in training and other learning activities and performance development.
Skills required to succeed in this role:
Essential
- Relevant Degree or equivalent experience
- Project Management qualification i.e. Prince 2
- IT Project Management experience.
- Excellence in communicating and presenting technical information to non-technical stakeholders both verbal and written.
- Experienced working within a team to facilitate project work.
- Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
- Good LAN / WAN / WIFI knowledge.
- Good working knowledge of major networking components, network operating systems and basic computer hardware components.
- Ability to work both independently and as a part of a small internal IT team.
- Ability to work autonomously within defined parameters, with little or no supervision.
Desirable
- Change management experience.
- Windows 10 desktop with broader knowledge of legacy Windows systems.
- Mitel Telephony
- Understanding of Azure and Active Directory systems
- InTune management
- MFA and Cyber Security
Why you should work for us:
- We are a not for profit organization, you will work for a charity that aims to make a difference and gives you a sense of purpose
- Excellent Group personal pension plan
- Cycle to Work Scheme
- Free Learning and Development programme
- Death in service benefit; Greensleeves Care provides a discretionary death in service benefit equal to 2 x the employee’s annual salary.
- Blue Light Card access which offers a range of online and high-street discounts
- Paid breaks and Greensleeves Care sick pay scheme
- Employee Assistance Programme
- Voluntary Healthcare Scheme
- Voluntary Lifestyle Benefits through our Hapi app
- Length of Service Awards at 5,10,20,30,40 and 50 years
- Competitive rates of pay in comparison to the health and social care industry.
- Free DBS check
- Mental wellbeing is of paramount importance to us, which is why our employees can access Thrive, our NHS approved mental health app.
- Refer a friend Scheme with a £350 pay-out for each referral
